Yoosee Camera installation and user guide, Yoosee is a charge-free APP custom-made for the new generation of smart home appliance. It adopts the advanced Cloudlink P2P network transmission technology.
Remote monitoring can be realized so simply, letting you care about your families and friends at any time everywhere.
Yoosee Camera
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YOOSEE FOR PC
How to use yoosee computer software？
Once you add the camera on your phone, log in to your yoosee account on your computer software and you will be able to watch the camera.
Double click the camera to watch the video
The second way
The phone did not add the camera, only use the computer to watch.
Select admin login, username: admin without password
Click the mark ‘ + ‘ on the lower left corner.
The camera needs to be connected to a network cable before you can add it.
When the computer and camera are in the same network, the camera will be searched automatically.
If the search does not work, try to add it manually.
Manually add a camera, enter the device ID, the default password 123, the name can be entered freely.
The device ID is on the label of the camera.
Double click the camera to watch the video
Key Description
CMS setting instructions
File save path: Change the file save location
Reserve space: the amount of hard disk space to save the file, the bigger the video save time, the longer it will be.
Record time for package: default 60 minutes to save once, reduce the time to reduce the probability of video loss, if 10 minutes to save once.
Cycle Record: When the storage space is full, it will automatically delete the earliest video files
Auto start record when monitoring: After starting, the software will automatically start recording when you open it
Connect all of device automatically: After starting, open the software will automatically connect the camera
Render Mode: If the video display is abnormal, try to change the mode
Check for product updates on startup: Check the client version
Monitor: Not recommended to change
Tutorials
yoosee video tutorial
Camera manual
There are three ways of adding camera. (Both can be viewed by remote, which means you can view it when outside.)
This camera manual is the latest version, some older versions of the camera do not support some features
One Way：Add a hotspot
There is no need to connect the network cable to camera.
1. Open the APP and register an account to log in. You can register with your mobile number or email
2. Click ‘+’ > Add a hotspot > Confirm the current status of the camera
3.Select your home wififi and input your password, then click button ‘Next’ to continue.
5GHz wifi cannot be supported, it supports 2.4GHz only.
The hidden wifi cannot be supported.
The special characteristics cannot be supported.
The settings on the router cannot be started, such as AP isolation, anti rubbing network to restrict wifi access.
4.Click ‘Connect Wi-Fi started with GW_’ button and connect the wifi with the ‘GW_AP’ starting. After connected，go back to the APP.
5.Wait for the camera to connect to the wifi, after successful connection set the device name and you can start using it.
Prompt wifi connection failure, maybe the wifi password was wrong or the network is 5GHZ at the moment.
So please make sure the wifi name and password are correct, then reset and connect it again.
One two：Smart addition
Note: Cameras before 2021 may not support QR code scanning
1. Click ‘+’ > Smart addition > Confirm the current status of the camera
2. Enter your wifi password, then let the camera scan the QR code.
（If your camera does not support QR code scanning, click to open acoustic wave network connection）
The camera can only scan the QR code at a distance of 10-30cm
Successfully scan the QR code, or recognize the sonic message, the camera will have a voice prompt.
After successful connection set the device name and you can watch the camera.
One three：Add online (Adding a camera to a network cable)
1. Connect the camera to a LAN port of the router by cable, and connect the cellphone to the same router Wi-Fi.
Click ‘+’ > Add online > Confirm the current status of the camera
2. Click the searched camera, set the device name and you can start using it.
Sharing the Camera
Click the mark ‘Share icon ‘ which means sharing camera.
When share it to others, he or she needs to download APP to do it.
It can be shared by putting account or scanning QR code.
Motion Detect Setting
Click the mark ‘Icon ‘, turn the Alarm System on .
To set up alarm recording, please set up in Record settings
In the Alarm settings, you can set the detection sensitivity, send alarm notifications to email, and make alarm sounds.
Object tracking: When turned on, the camera will follow moving objects (some cameras do not support this feature)
Recording Setting
All day record is enabled by default, you can set other modes.
All day record : continuous recording
Alarm record: Alarm record, it will record only when motion is detected
Schedule record: start recording in a specified time
Click ‘Playback‘ and select TF card to view the video
yoosee camera User manual
Account and Password
（1）Only two verification codes can be obtained within 24 hours.
（2）Ensure the SMS spam manager is disabled in your phone.
（3）Check whether the verification code is in the junk mailbox.
How to change the APP log-in password.
（1）If you remember your password, find me in the APP, click the image to be into the account information and change the password.
（2）If you forget the password, please log out and click the”Forget password?” in the log-in screen and change the password according to the guidance.
Note: Above methods are only applicable for the user registered by the phone number and email.
How to set up the passwords after logging on through Facebook.
Click the image to come into account information in Me of APP, firstly you should bind your phone number and then set up the log-in passwords according to the guidance.
Failed to add camera
Press the Reset on the camera for 5-10 seconds, it will give a voice tone of “Reset successful” or sharp noise if resetting successfully.
If there is no response after resetting the camera for several times, please contact the seller to return to the factory to repair.
Heard the voice tone “Device is online already” , but it shows the connection is failed.
（1）Restart the router and mobile, reset the device and re-add.
（2）Confirm the WIFI can be connected to the Internet stably.
Confirmation method: after connecting to WiFi, open the website with 4G network turned off. Ensure that you can surf online normally.
（3）Change the internet and re-add the camera.
If there is no other WIFI to change, use mobile hot-spot as the router, reset the device and then re-add.
Failed to search the camera when connecting the device via “Fast networking”
（1）Confirm the camera has been reset successfully (Press Reset more than 10 seconds)
（2）Confirm the camera support “Fast networking” .
Confirmation methods: when the camera gives voice tone of connecting camera via “Fast networking” or “AP connection”, it means that the camera supports “Fast networking”, otherwise, Please change other methods to connect.
（3）Confirm the APP has opened the location permission (GPS permission)
（4）Confirm that you have set up according to the above operations. If the issue still exists, please try other connection methods.
Use the wired connection but can not connect to the camera
（1）Confirm the camera is reset successfully.( Long press Reset more than 10 seconds)
（2）Confirm the mobile WIFI is the same with the one connected by the camera.
（3）Delete the added cameras in the APP.
（4）Confirm the APP has opened the location permission(GPS permission)
（5）Restart the mobile and APP to search the camera.
（6）Confirm that you have set up according to the above operations. If the issue still exists, please contact the seller to return to the factory to repair.
Failed to connect the camera after changing the router or WIFI password.
（1）Delete the added cameras in the APP.
（2）Restart the router and reset the camera to re-add
（3）If the the problem still exists, you shall connect the camera with wire or change the network to re-add.
Monitor is unavailable
The camera is offline
（1）Remove the memory card, power off and restart router and camera (no need to reset), then confirm whether it can be online.
（2）If the problem still exists, delete the added cameras in the APP, reset the camera and re-add.
（3）When the camera is online, Please confirm the APP and camera firmware is the latest version.
Note: If there is a red spot in the Firmware Update, it means the firmware is upgradable.
The image is always loading when monitoring
（1）Confirm the camera firmware of APP is the latest version.
How to confirm firmware version: open the app—click “settings”—slide to the App bottom and click “Firmware update” and confirm whether it is the latest version.
（2）Remove the memory card, power off and restart the camera (No need to reset), and confirm whether the video display can be loaded.
（3）If the problem still exists, reset the camera and re-add.
（4）Use the WIFI to connect the camera and bring the camera close to the router or change to Wired connection.
（5）If the problem still exists, please contact the seller to return to the factory to repair.
Monitoring is available in WiFi network but failed to work with mobile data.
（1）Confirm the APP and firmware of camera is the latest version
（2）If the problem still exists, please contact customer service in wechat or send email.
Failed to monitor after changing the router or WIFI password.
（1）Delete the added cameras in the APP.
（2）Restart the router, reset the camera and re-add.
（3）If the problem still exists, use the wire to connect the camera or change the network and re-add.
The video playback can not be checked
The App gives the prompt of “The network is busy, please try again later.” when checking “TF card”.
（1） Make sure the phone can monitor the camera.
（2） Confirm that both Yoosee APP and camera firmware are the latest versions.
（3）Take multiple attempts to view “TF card” playback, and if the problem still exists, please “format the memory card” or change a new card.
The monitoring goes black when checking video playback.
（1）Make sure the phone can monitor the camera.If not, please contact the seller to return to the factory for maintenance.
（2）Confirm that both Yoosee APP and camera firmware are the latest versions.
（3） If the problem persists, please format the memory card or change a new card.
（4）If the problem still exists, please contact customer service in wechat or send email.
There is no video recorded in memory card.
Case 1: The video setting is normal, but there is no video file in the playback.
（1） Enter “recording Settings”, select “manual record”, stop video record and then format the memory card.
（2）Restart recording.
Note: The camera does not support memory card of LD brand.
Case 2: when playing back, it prompts “No TF card inserted”
（1）Remove the memory card and insert again.
（2）Plug the card into a similar product or computer to see if it can work properly.
（3）Change a new memory card and use it after formatting.
（4） If the APP format fails, please format it in the computer.
Note: When the computer formats the memory card, the file system selects FAT32.
Cards with capacity of more than 64G should be formatted via a computer using third-party tools, such as: partition assistants.
Case 3: “No TF card inserted” is indicated in video setting and “TF card” playback.
（1）Remove the memory card and insert again.
（2） Plug the card into a similar product or computer to see if it can work properly.
（3） Change a new memory card and use it after formatting.
（4） If the problem still exists, please contact the seller for repairing.
Alarm and push notification
Unable to bind a mailbox to get alarm notification
（1）Enter Settings in web mail and start SMTP service.
（2）In the alarm mailbox binding page, input the mailbox user name and password/authorization code.
The alarm picture on the message page cannot be displayed normally.
It is possible that the alarm pictures are failed to be displayed somtimes. We will improve it for future upgrade.
No objects move in front of the camera, but get the motion alert?
（1）Turn down the “Alert Sensitivity” for motion detection.
（2）It’s normal that the alarm is triggered when there is light change or small objects moving in front of the camera.
The mailbox is bound, but the alarm email cannot be received.
（1）Confirm that all alarm settings are on, and the alarm status is set to alert.
（2）Unbind the mailbox, get the SMTP authorization code again and then bind the mailbox.
（3）If the problem still exists, please change the mailbox.
Why warning facilities no alarm?
（1）Confirm that all alarm settings are on, and the “Away” mode is open to make the camera on guard.
（2）Confirm that the notification permissions of Yoosee APP and mobile phone are enabled normally.
（3）The home owners need to set the permissions for visitors to receive the alarm push.
（4）Power off and power on the camera again (without reset to factory setting) , or reset the camera and re-add.
Other problems
When checking and updating the firmware, the update failed.
（1）Replace the network and check again for updates.
In terms of network replacement, it is suggested to turn on mobile hot spot with mobile phone, and then click settings — network settings on Yoosee APP to switch the network to mobile hot spot.
（2）If the problem still exists, please contact customer service in wechat or send email.
When viewing the monitoring or playing back the video, click the recording icon. After recording, find the corresponding video file and share it.
Storage path of video file:
Android: Mobile file management / gwellvideorec / (user ID number) / (camera ID number)
Iphone: Iphone needs to turn on the permission of APP album. After turning on, the video is saved to the album.
No sound can be heard while the phone is monitoring.
（1）Turn on the sound switch on the monitor page and turn up the volume.
（2）Enter “Me” — “General settings” and turn off the function “Sound will be turned off automatically when monitoring”.
The color of the monitoring screen is abnormal.
（1）Confirm that both Yoosee APP and camera firmware are the latest versions.
（2）Power off and restart the camera ( without reset ). If the problem still exists, please contact the seller to return to the factory for repair.
（3）Power off and restart the camera ( without reset ). If the problem occurs after a period of time, please contact customer service in wechat or send email .
Can not hear the sound from the camera speaker during audio talk.
（1）Confirm that both Yoosee APP and camera firmware are the latest versions.
（2）Turn on the microphone access to the Yoosee APP.
Iphone : phone settings — Yoosee — microphone.
Android: phone settings — privacy — microphone — Yoosee — voice.
（3）The permission of “Two way talk” should be opened for the visitors via the device owner.
（4） If the problem still exists, please contact the seller for repair.
