Vivint Smart Home App The Complete Guide

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Vivint Smart Home App The Complete Guide, There are plenty of benefits to smart home technology—energy efficiency and savings, integration among devices, and greater accessibility, to name a few. But many will agree that one of the biggest benefits of a smart home is the ability to control your devices and stay connected to your home no matter where you go.

With a Vivint system, our smart home app is the tool that makes this possible.

With the Vivint app, you can control your home from anywhere.

Table of Contents

What is the Vivint app?

Much of the technology used in smart homes today is app-based, allowing you to control your smart home devices from your smartphone.

Each of your smart devices are connected to your home’s WiFi network and smart hub, which can then be accessed remotely via apps on your mobile device.

If you have standalone devices, they each require a separate app in order to control them. When your smart home devices are part of a complete smart home system, like Vivint, you can manage your security system and each of the devices within your smart home from one central app.

What can the Vivint app do?

The Vivint app boasts a number of features and advanced functionality:

• Complete system control from one place. The app provides centralized control of your entire smart home system from a single location, including your security system, thermostat, locks, cameras, and lights.

• View live and recorded video. Through your app, you can also view your home’s camera footage. Log into the app any time and view live feeds of your outdoor or indoor cameras, or view the recorded footage at your convenience.

• System alerts straight to your phone. You can receive system alerts on the app that will alert you to specific events, like a door left unlocked, a smoke alarm, or a security system breach.

• Two-way talk feature. You can communicate directly with the 24/7 security monitoring center as well as through smart devices like the Vivint Indoor Camera or your Vivint Doorbell Camera Pro, with the two-way talk feature.

• Custom routines. To personalize your system, you can also set up custom routines right inside the app. For example, you can automatically lock your doors at a specific time or disarm your security system when you unlock your front door.

• Multiple user accounts. Everyone in the family can have access to the app with individual user accounts. You can also create permissions and set limits for specific users, which is particularly handy if you don’t want your kids to fiddle with the thermostat or change notification settings.

It makes life easier

Have you ever thought about how much easier life would be if you didn’t have to think about or remember certain things? Enter the Vivint app. You can create custom actions within the app that take care of things around the house for you.

For example, you can set your lights to automatically turn on when you unlock your front door (no more fumbling in the dark for the light switch when your arms are full). Or, you can set a rule that arms your security system and turns down your thermostat when you lock your front door. Whatever action around the house would make life easier for you, chances are good your app can help.

It connects all your devices

Unlike standalone smart home devices, the Vivint app helps connect all of your smart home devices together, so you don’t have to open up a separate app for every device.

Part of a Vivint package includes professional installation. When our Smart Home Pros install your system, they’ll make sure everything works together as it should. They’ll also help you set up the app on your phone, so you’ll know exactly what it can do and how you can use it.

On a trip and want to check in on your home? Simply open your Vivint app and see exactly what’s happening.

It gives you peace of mind

Above all, being able to access and control your home no matter where you go gives you a certain peace of mind you wouldn’t otherwise have. So whether you want to check in on your kids, make sure you locked the front door, or adjust your home’s temperatures, we’ve got you covered.

Because it’s part of a Vivint security system, the app also lets you communicate with Vivint’s 24/7 monitoring team. So if you’re away from home and your smoke alarm goes off or your security system is triggered, our Smart Home Specialists are there to help, whether it’s requesting emergency services to your home or silencing a false alarm.

Enjoy convenience and peace of mind today

The Vivint app is more than just a cool smart home perk—it’s complete home control, convenience, and peace of mind in the palm of your hand.

To see how a Vivint system can make life easier than ever for you, contact our Smart Home Pros today at 855.408.9089 for a free quote.

Smart Home App – Frequently Asked Questions

Why am I getting text instead of push notifications?

If you are currently signed out of your Vivint Smart Home app, you will receive text notifications of system events rather than push notifications from the app. In order to receive push notifications, make sure you are logged into your app.

What can I do with the Vivint Smart Home App?

The Vivint Smart Home app gives you access and control to your home from anywhere. Using the mobile app, you can adjust the temperature of home, lock and unlock doors, arm or disarm your system, view live and recorded video feed, access your system history and more. You can also activate a Panic alarm, request dispatches, and notify Vivint of false alarms.

Is there a way to get a quick update on my home’s status from the Vivint Smart Home App?

Yes! You can check the status of all of your sensors by tapping the settings icon in the top right corner of the home screen. You can also view the recent activity in your system by tapping the clock icon in the bottom right corner to load your activity feed.

What if I have multiple door locks? Is there a way to lock them all at once?

Yes. If you have 3 or more door locks, a toggle will appear on the home screen that gives you the option to lock all your doors at once. Swipe up to access your individual door locks.

Are there automation rules that I can set up for my home?

Vivint aims to make it easy to live a simply smarter life, and one way that is accomplished is through automation. That’s why we’ve created automation rules you can easily configure to fit your lifestyle from your mobile device. Click here to learn how to create custom rules.

What can an Admin user do that a standard user can’t?

Admin users can create and manage new users, change system settings, and configure automation rules, as well as control all the devices in your home. Standard users can only adjust thermostats, arm and disarm the security system, and control locks and lighting modules.

Is there a way I can be notified on my mobile device when something happens in my home?

To always stay connected to your home, you can be notified when anything out of the ordinary happens. For example, if you had to leave the kids home alone for a night, you can be notified if a door or window is left open. Click here to learn how to create custom notifications.

Will Smart Assistant use my previous schedule preferences?

Yes, Smart Assistant will take into account your previous schedule preferences to create your state temperature settings. However, if you are a new customer and never had schedules, Smart Assistant will help you set your preferences with defaults. If you would like to change your temperature preferences, click here to learn how.

Does Smart Assistant arm my home when I’m away, sleeping, or on vacation?

No, Smart Assistant will not arm your system for you. It will, however, notice when you arm to help decide when to conserve energy.

What is Smart Assistant?

Smart Assistant is a learning intelligence that uses the sensors in your home and the status of your SkyControl (armed/disarmed) to determine if you are home and adjusts your thermostat for you. You can also enable the location services on your mobile phone to help Smart Assistant know when you are home or away. It will learn when you wake up, get home from work, go to bed for the night and much more in order to keep your home at a comfortable temperature when you are there and conserve energy when you’re not. Smart Assistant will also detect if you are on vacation so you don’t have to worry about adjusting the thermostat before you leave.

Smart Home App – Demo Mode

Demo Mode on the Vivint Smart Home app allows you to test the look and function of a system that has thermostats, cameras, and Car Guard.

1.To access Demo Mode, logout of your account on the app. Tap DEMO in the lower left of the sign in screen of the app.

2.Use the bottom toolbar to navigate to any feature you would like to test.

◦ Note: All “live” videos for the cameras will have a DEMO watermark in the upper left corner to indicate that you are in Demo Mode.

3.Return to the sign in screen of the app at any time by tapping the arrow in the upper left corner.

Smart Home App – Shortcuts Feature

Shortcuts has the capability to execute multiple actions with a single button press. Equipment which can currently be controlled by a shortcut are door locks, garage doors, lamp modules, thermostats, and the panel. If you have these equipment items you will automatically see Shortcuts appear on your app.

Introduction

When Shortcuts is added to your app, there will be a brief education segment for you to go through.

1.The button will appear at the bottom of the app home screen.

2.When you tap Shortcuts you will be guided through a brief tutorial.

3.There will be three pre-configured shortcuts for you to use or edit. You can also create a Shortcut from scratch.

4.When you tap on any of the shortcuts you will be taken to its details page. Here you can add an action if you want to customize it.

5.As an example, if you wanted to add an action from your lamp module(s) you would tap Lights.

◦ Note: This screen will only populate with equipment you currently have on your system. Shortcuts will not work with Nest thermostats.

6.If you have multiple pieces of that equipment item you’ll be able to pick which ones you want to include on the shortcut. If you only have one of that item you will be taken automatically to the next screen.

7.You can adjust the toggles to indicate which action you want the equipment to take, then tap Add Action.

8.A popup confirming what type of action has been added to the shortcut you’re editing will appear.

9.Once you tap OK you’ll be taken back to the shortcut details where you can either continue editing or tap the arrow in the upper left to back out to the Shortcuts main menu.

Smart Home App – Cancel False Alarm

An open door or window could trigger a false alarm when you arm your system. If you want to keep the door or window open, but still wish to arm your system, you will need to bypass that sensor. To learn how to bypass a sensor, see Smart Home App – Bypass Sensor.

If your system does trigger a false alarm, you can cancel the alarm by disarming the system from your Vivint Smart Home app and selecting the false alarm option from the pop up.

1.When an alarm is triggered the app screen will turn orange. The app will also show an alert at the top of the home screen.

2.If the system isn’t disarmed within the entry delay the alarm will go off.

3.Tap the red alarm circle to disarm.

◦ Note: Your 4-digit PIN is not needed when you disarm from the app.

4.After you disarm the system the app will have a popup asking if everything is okay with further options to select.

◦ Yes, just a false alarm: No contact from monitoring and the event will be labeled a false alarm.

◦ I’m not sure: Monitoring will contact you for further assistance.

◦ No, please send authorities: Monitoring will contact you and follow alarm event procedure.

Vivint Smart Home App – Error Launching

If your app is stalling while launching or giving you an error that your software version is “revoked” or out of date, follow these steps to resolve the issue:

1.First, uninstall the app. Locate the Vivint App icon on your phone, press and hold. On an iPhone, you will have the option of an “x” to uninstall.

On an Android, you will have a popup menu of options. Select Uninstall.

2.Next, reinstall the app.

Google Play Store: click here to download the free app.
Apple App Store: click here to download the free app.

3.Make sure to set up 2-factor authentication for your security.

4.Allow Vivint to use vivint.com to sign in so that we can provide the best experience for your system.

5.Make sure that you allow notifications so that you are informed immediately in the event of an alarm or loss of signal from your equipment.

Vivint Smart Home App – Mobile Panic, Activate Alarm

Here is everything you need to know about manually activating an alarm via your Vivint app.

1.Tap on the shield icon in the upper right corner to activate the alarm.

2.Select the alarm type you need, then press and hold it for 3 seconds to activate the alarm.

◦ Here is what activating the fire alarm would look like:

Open Video in New Tab

◦ And here is what calling the police would look like:

Open Video in New Tab

3.The screen will display Alarm in Progress until it is disarmed.

4.If you wish to disarm the alarm after activating it, tap on the red speaker icon to disarm the panel.

◦ Note: If a fire alarm is activated from the app, it will need to be cancelled from the panel itself.

◦ Note: If the alarm has been active for more than a minute, requested authorities may already be on their way. You may request the dispatch be cancelled, but there is no guarantee that the cancellation will be successful.

Smart Home App – Reset Password

If you are having issues logging into the Vivint Sky App, or have forgotten your password, please use the following steps to reset your password.

1.From the app login screen, select Forgot Password.

2.Enter the email you have linked to the account and tap Send Reset Link.

3.You will receive an email with a link to reset your password.

Smart Home App – Download

Your Vivint Smart Home app is what keeps you connected to your home at all times. From the app you can view live feed and clips from your cameras, arm and disarm your system, control small appliance modules and much more.

The app may be listed in the Lifestyle section.

Apple Users

Search for Vivint Smart Home in the Apple App Store or click here and download the free app.

Android Users

Search for Vivint Smart Home in the Google Play store or click here and download the free app.

After Downloading

If you are downloading the app for the first time, learn how to send yourself an invitation to access your system remotely here.

Learn how to accept that invitation here.

Click here to to learn how to use your app to arm and disarm your system, check your cameras, customize your settings, set up notifications, and more.

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Smart Home App – Change Password

If there is suspicious activity on your account, you should use the Sign out of all devices option after changing your password.

1.Open the app.

2.Tap the 3 line menu icon in the top left corner.

3.Tap Profile.

4.Scroll down to Account Security and tap Change password.

5.Your phone may prompt you to enter your phone’s passcode to proceed.

6.Enter the new password you want for your account and tap Save.

◦ The password will need to be at least 8 characters and must include at least one capital letter, one lower-case letter, and one number. It also cannot include the word “password”.

7.Once you’ve saved the new password, you’ll see a screen that gives different sign out options. It’s recommended to choose the Sign out of all devices option.

8.The next time you access the Vivint app, sign in with your new password.

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