Vivint Outdoor Camera Pro Setup Guide

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Vivint Outdoor Camera Pro Setup Guide, Vivint outdoor cameras don’t just record activity around your home. Using our proprietary Smart Deter technology and computer vision chip, the Vivint Outdoor Camera Pro (Gen 2) proactively deters crime.

With its computer vision chip, the Outdoor Camera Pro offers enhanced Smart Deter to keep an eye on the area you define. If someone is detected and lingers too long, the Outdoor Camera Pro plays a loud sound and illuminates its LED ring, letting the lurker know they’ve been spotted. Your home is always protected with an outdoor camera that takes action automatically.

For true smart home security, you need a strong wireless connection. Other wireless cameras lose as much as 50% of their signal just trying to get inside—that’s why the Vivint Outdoor Camera Pro uses a hybrid wired Wi-Fi connection to make sure you have a smooth, fast video experience with less delay and buffering.

Table of Contents

Vehicle Detection – Frequently Asked Questions

What is Vehicle Detection?
Vehicle Detection is a new feature available to customers with an Outdoor Camera Pro (Gen 1 and Gen 2). When turned on, Vehicle Detection will record a clip and notify you if a vehicle enters the detection zone you’ve designated in your camera’s settings.

Where can I access the Vehicle Detection feature?
The Vehicle Detection feature can be found in the settings menu for your Outdoor Camera Pro. If you have multiple Outdoor Camera Pros you will need to turn this feature on for each camera. Click here for instructions on how to turn on Vehicle Detection for both recording clips and notifications.

What does “detection zone” mean?
The detection zone is the area in your camera’s view you want to be monitored for foot or vehicle traffic. This area acts like a trip-line and any vehicle or person that enters into this zone will be detected, even if they only barely pass over the edge of the zone. You can adjust this area in your camera’s detection settings. Click here for instructions on how to adjust the detection zone for your Outdoor Camera Pro.

My camera is recording too many vehicle detection events, how do I fix that?
If you are receiving excessive amounts of vehicle detection events make sure the detection zone is not touching a street in the camera’s view. You may also lower the sensitivity slider, but keep in mind this will also lower the sensitivity for all other detection types, including people. If possible, you will need to decrease the size of the detection zone to lower the number of vehicle detections. For more detailed troubleshooting click here.

Vehicle Detection isn’t turning on for my cameras, what’s wrong?
The camera could be having connectivity issues from either a loss of power or being offline. Please check to make sure your camera is plugged in and receiving power. Click here for troubleshooting steps for an offline Outdoor Camera Pro.

Vivint Outdoor Camera Pro – Frequently Asked Questions

What do I need for an Vivint Outdoor Camera Pro to work with my system?
You need a Smart Hub panel and WiFi connection. Required minimum upload speed: 1 Mbps upload

What other equipment is compatible with Vivint Outdoor Camera Pro?
iOS and Android mobile apps as well as Smart Drive (V2).

Is Vivintsky.com compatible with Vivint Outdoor Camera Pro?
You can access recorded from clips the VivintSky Web App (i.e. in your browser) from your Outdoor Camera Pro, but live streaming is unavailable at this time. Please download the Vivint Smart Home mobile app through the Apple Store or Google Play Store to access the Vivint Outdoor Camera Pro live view.

How does the camera firmware update?
The camera’s firmware will update automatically as long as the Smart Hub is connected to the internet.

How long should it take to update the camera firmware?
This depends on internet speed.

What new features does Vivint Outdoor Camera Pro have that HD450 does not?
This camera has a 4K image sensor, 140-degree field of view, dynamic clip length, Person Detection, Smart Sentry, siren extender, two-way audio, and Intelligent Awareness.

What is Smart Sentry?
Smart Sentry is a feature that autonomously deters lurkers through lights and sound. You can customize time of day setting to give you peace of mind when you are away or sleeping.

What is Deter?
Deter is the little motion activated whistle that lets strangers on your porch know they are being watched.

What do you mean by Intelligent Awareness?
This means Person Detection will recognize activity and capture clips with high precision. You can also have alerts and video recordings sent to you when lurkers are detected. Trigger zones in your camera settings will give you the power to be alerted when people are in a place you care most about.

Vivint Outdoor Camera Pro – Troubleshooting Resources

This article serves as an information hub for the Outdoor Camera Pro.

Important Notes

• Before any camera troubleshooting, be sure the panel is VPN-connected to WiFi.

• Required panel firmware: version 3.10.5 or greater.

Common Issues

• Camera Offline, Live Streaming, and Connectivity Issues – Your panel or app will tell you it is offline.

• Setting Your Notification Preferences – Make sure you are getting all the notifications you need.

• Missing / No Clips – The panel may be getting some clips but not every clip, which would indicate that the clip creation function is working, but perhaps not uploading all of the clips desired. Double check the camera network results and camera history for evidence.

• Live Video – If live video will not load within 8 seconds, there are many potential causes for this issue, but most commonly it is networking.

• Smart Sentry – If your camera’s tone is not activating, if you are not getting Smart Sentry notifications, or if you need to adjust schedules.

For more detailed information about device specifications, click here. To review Frequently Asked Questions about this device, click here.

For a complete list of all Vivint Outdoor Camera Pro articles, click here.

Outdoor Camera – Offline

If your outdoor camera shows it’s offline, you can take these steps to fix the issue.
Takes 10-15 minutes

Reboot your panel

Restart your camera

Unplug your camera for 30 seconds, then plug it back in. If your camera is connected to a WiFi bridge, unplug the camera’s Ethernet cord from the bridge (usually located in an outlet near the camera) for 30 seconds then plug it back in.

Make sure the camera has power

Make sure the camera is plugged into a working outlet.
To test the outlet, unplug the camera and plug a different device into the same outlet. If it also doesn’t receive power, try restoring power to the outlet.

Restart your router

Unplug your router for 30 seconds, then plug it back in. If you have multiple routers or a separate modem, restart them as well.

Outdoor Camera Pro (Gen 1 and Gen 2) – Vehicle Detection Adjust Detection Zone

1.On the home screen, tap on the Cameras icon in the lower toolbar.

2.Select the gear icon in the top right corner of the screen.

3.Select the Outdoor Camera Pro from the list of cameras.

4.Select Detection from the list on this screen.

◦ Note: If the settings are not saving it is most likely due to the camera being offline. Click here for troubleshooting steps for an offline camera.

5.Adjust the detection area.

◦ Note: The sensitivity slider will not affect vehicle detections. If you are experiencing too many vehicle detection events, try shrinking the detection zone.

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Outdoor Camera Pro (Gen 1 and Gen 2) – Vehicle Detection Recording/Notifications

1.From the app home screen, tap on the Cameras icon.

2.Select the gear icon in the top right corner.

3.Select an ODC Pro. Gen 1 or Gen 2.

4.Select Notifications or Recording to access the feature toggle.

5.Toggle A vehicle is detected to turn the feature on for Notifications or Recording.

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Vehicle Detection – Troubleshooting

No Notifications

If you are not receiving notifications, check to make sure notifications are enabled on your phone and Vivint app. If notifications are already enabled, you may need to adjust your Outdoor Camera Pro’s detection zone.

iOS Notifications

1.Go to the settings menu.

2.Select Notifications.

3.Scroll to and select the Vivint app.

4.Make sure the toggle for Allow Notifications is switched on.

Android Notifications

1.Go to the settings menu.

2.Select Notifications.

3.Select App Notifications.

4.Scroll to and select the Vivint app.

5.Make sure the toggle for Allow Notifications is switched on.

Vivint App Notifications

1.Open the Vivint App.

2.Select the Cameras tab.

3.Tap the settings gear icon in the upper right corner.

4.Select your Outdoor Camera Pro.

5.Select Notifications.

6.Make sure the toggle for A vehicle is detected is switched on.

Adjust Camera Detection Zone

Vehicle Detection uses the same detection zone as person detect. Confirm the detection zone includes the area you want to receive vehicle detection notifications for. Please note, if the area is too far away vehicles may not be detected.

1.Open the Vivint App.

2.Select the Cameras tab.

3.Tap the settings gear icon in the upper right corner.

4.Select your Outdoor Camera Pro.

5.Select Detection.

6.Adjust the detection zone.

Incorrect Detections

If you are receiving notifications for a vehicle detection when there really isn’t a vehicle here are a few common causes and tips to address them.

Bad Weather

Snow, rain, and dust can cause the camera to think it’s seeing a larger object like a vehicle. In these instances it’s best to snooze vehicle detection notifications until the weather passes.

1.Snooze on iOS: press and hold the vehicle detection until it expands and gives you the option to snooze notifications for one hour.

2.Snooze on Android: swipe down on the notification to expand it then select the option to snooze notifications for one hour.

Changes in Lighting

Sudden changes in lighting such as street lights, landscaping lighting, or house lights from a neighbor can look like headlights or can make a parked car suddenly “reappear” to the camera.

1.If possible, adjust the light source or camera view.

2.If the notification is being caused by your parked car “reappearing” to the camera you can adjust the detection zone to either fully encompass your car or make sure it isn’t in the zone at all.

Reflections

Reflections on the driveway or road after rainfall or sprinklers running can cause incorrect notifications.

1.If these instances are occasional it’s best to just snooze the vehicle detection notifications while the areas are wet.

2.If this is a consistent issue you may need to adjust your detection zone.

Detection Zone is Too Close to the Road

Vehicle detection can identify cars even if they only partially cross into the detection zone.

1.Make sure your detection zone isn’t touching any roads or high vehicle traffic areas in the camera’s view.

Lookalikes

Trailers, boats, or even riding-sized toy cars can trigger a notification.

1.Move the object to be completely out of the detection zone or adjust the detection zone to exclude the area that item is parked in.

Missing Detections

If you are not receiving notifications or recordings, check to make sure the options are enabled on your Vivint app. If these are already enabled your may need to adjust your detection zone or your camera may be offline.

Vehicle Detection Recording

1.Open the Vivint App.

2.Select the Cameras tab.

3.Tap the settings gear icon in the upper right corner.

4.Select your Outdoor Camera Pro.

5.Select Recording.

6.Make sure the toggle for A vehicle is detected is switched on.

Vehicle Detection Notifications

1.Open the Vivint App.

2.Select the Cameras tab.

3.Tap the settings gear icon in the upper right corner.

4.Select your Outdoor Camera Pro.

5.Select Notifications.

6.Make sure the toggle for A vehicle is detected is switched on.

Adjust Camera Detection Zone

Vehicle Detection uses the same detection zone as person detect. Confirm the detection zone includes the area you want to receive vehicle detection notifications for. Please note, if the area is too far away vehicles may not be detected.

1.Open the Vivint App.

2.Select the Cameras tab.

3.Tap the settings gear icon in the upper right corner.

4.Select your Outdoor Camera Pro.

5.Select Detection.

6.Adjust the detection zone.

Camera is offline

Vehicle Detection will not function if your camera is offline. Click here for troubleshooting an offline camera.

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Vivint Outdoor Camera Pro – Adjust Smart Deter Settings

This article explains how to adjust the Smart Deter settings for the Outdoor Camera Pro using the Vivint Smart Home mobile app.

Deter is the little motion activated whistle that lets strangers approaching your house know they are being watched.

1.On the home screen, tap on the Cameras icon in the lower toolbar.

2.Press the gear icon in the top right corner of the screen.

3.Select the ODC Pro from the menu.

4.From the settings menu, the customer can then access the options listed below:

◦ To turn Smart Deter off, select Schedule and select Never.

◦ Press Schedule to select which days of the week and which time periods the Smart Deter will be active.

◦ Press Tone to select the tone which Smart Deter will play when a lingering person is detected.

◦ Press Linger duration to select how long a person must be in the boundary to be identified as lingering.

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Outdoor Camera Pro – Set Up Detection Zone

How do I set my detection zone?

1.In the app, go to your cameras tab.

2.Tap the gear icon in the top right corner.

3.Select the camera you would like to edit.

4.Tap detection zone. You’ll be redirected to a page where you can set your own detection zone.

5.To define the detection zone, simply move the dots to outline the ground.

You can also adjust your zone sensitivity. Higher sensitivity will identify a greater number of objects as people, which could lead to more false positives. While lower sensitivity is more accurate, your camera may miss some detections—especially at far distances.

What makes an effective detection zone?

For the most accurate detection we recommend limiting your detection zone to the ground. This ensures the camera only reacts when a person steps into this space. If you outline the sky or anything outside your property, for example, you could receive false detections and notifications. Note that a person’s entire body does not need to be inside the detection zone for your camera to react.

Examples of effective detection zones

Notice the detection zones in the examples below do not include the road, sidewalks, or any neighboring properties. This ensures the camera detects, records, and deters only people on your property rather than people walking by, getting in their cars, or doing their yard work.

What makes an ineffective detection zone?

A detection zone is less effective when it covers more than the ground on your property. If your detection zone extends beyond your property or into the sky, it may cause your camera to unnecessarily detect, record, or play its deter tone. And if you’ve integrated a Spotlight Pro, your light could be strobing your neighbors!

What else should I keep in mind?

If you’ve followed the advice above to set your detection zone and are still experiencing detection issues, here are some other things to consider.

While it’s uncommon, trees and other objects can occasionally register as people and trigger “person detected” notifications and recordings or trigger Smart Deter. If possible, try working your detection zone around these objects or, when possible, move them outside of the zone. You can also lower your zone sensitivity.

If you need additional help, don’t hesitate to reach out to our Smart Home Specialists.

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Pool Alert – App Setup

Note: This feature is currently only available for Outdoor Camera Pro.

1.Open the Smart Home App and go to Cameras. Tap the settings gear icon in the upper right and select your Outdoor Camera Pro. Tap the beta feature banner.

2.Tap the toggle button to enable Pool Alert.

3.Press and drag the dots to outline the area you want Pool Alert to monitor. You can also name the area.

4.Pool Alert will record a clip and send you a notification on your phone if anyone enters the designated area.

5.Clips can be accessed as usual in camera events.

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Vivint Outdoor Camera Pro – Setup in App

This article will give you the steps needed to finish setting up your Vivint Outdoor Camera Pro. If you have any questions at any point in the process, don’t hesitate to reach out to our Smart Home Specialists.

1.Welcome to setting up your new Vivint Outdoor Camera Pro!

2.Swipe through the menu for descriptions of your outdoor camera’s features and then tap Get Started.

3.Name your camera and tap Confirm.

4.Now you can set up the detection zone for your camera. Use the green dots to adjust the size and shape of the zone then tap This Is My Property to confirm.

5.Now you can select when you want the deter feature to be on for your camera. Once you’ve chosen your preference, tap Confirm.

6.Choose the tone you want your camera to make when someone is lingering in the camera’s detection zone then tap Confirm.

7.Lastly, choose if you want to make your camera smarter automatically. Congratulations on setting up your Outdoor Camera Pro!

Vivint Outdoor Camera Pro – Optimize Settings

This article explains how to optimize the camera notification, recording, and detection settings on the Vivint Outdoor Camera Pro using the Vivint Smart Home mobile app.

Note: pictures for the Android are shown on the left, iOS on the right.

1.On the home screen, tap on the Cameras icon in the lower toolbar.

2.Select the gear icon in the top right corner of the screen.

3.Select the ODC Pro from the list of cameras.

4.Select Notifications at the top of the list on this screen.

5.Adjust/add notifications as desired. Press the back arrow in the top left when you are done.

6.Select Recording.

7.Both Recording and Playback can be toggled from this screen. Customize as you would like, then press the back arrow in the top left when you are done.

8.Select Detection.

9.Adjust/add detection areas and sensitivity as desired.

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