Senstar Thin Client User Guide 2024

Senstar Thin Client User Guide 2024, The Senstar Thin Client is a simple and cost-effective device designed to display 1080p video from 30+ network video camera manufacturers via ONVIF Profile S, as well as from the Senstar Symphony VMS or any RTSP-compatible video source.

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The device is ideal for space-constrained environments due to its compact design while its web-based interface makes it easy to configure and manage. The Senstar A10D Thin Client™ is a secure, reliable, and cost-effective PC alternative designed to display 720p or 1080p video from network video quickly and easily. The device can be controlled via the web, or through the convenience of your smartphone.

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Supported Touch Screen Monitors for Thin Client 2.0.1

AG Neovo – http://ca.agneovo.com/

iiyama ProLite – http://www.iiyama.com/us_en/products/prolite-t1731sr-1/

For more information, see the Release Notes in the downloads page: https://xnet.senstar.com/Xnet/Downloads/ThinClientUpdate.aspx

Senstar A10D Thin Client Firmware Upgrade

The following article outlines how to check for firmware updates through Thin Client.

Optionally, you can manually download the firmware upgrade from here and then click Upgrade from the Maintenance section, as shown in step 2.

 

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onnect to Thin Client using SSH

Enable SSH in Thin Client

SSH is disabled by default and any time a factory restore is performed.

1. Open a web browser and enter http://thinclientIP/EnableSSH. Recommended browsers include: Mirosoft® Internet Explorer, Mozilla®, Firefox®, and Google Chrome™.

2. The message “SSH Successfully enabled” appears.

3. If you are using Linux go to command–line and enter ssh <username>@<IP address>. For example, ssh root@10.234.1.10. When prompted enter the password.

4. If you are using Windows® ensure a version of PuTTY is downloaded.

When you are done, you should consider disabling SSH. The link to disable SSH is http://thinclientIP/DisableSSH.

Cannot connect to ONVIF-compliant camera because no ONVIF stream available

Issue

Network cameras/encoders supporting ONVIF do not offer a way to set up an ONVIF stream/profile necessary for making an ONVIF connection from the Thin Client to the ONVIF-compliant device.

Solution

If the camera manufacturer does not provide a method for setting up ONVIF streaming profiles, use a third-party tool to do so. One such open source tool is the ONVIF Device Manager: http://sourceforge.net/projects/onvifdm/

 

Senstar Thin Client User Guide 2024

Read Also : Verkada Viewing Station setup and user guide

Device cannot connect to Video Source

Issue

The Thin Client cannot connect to Mobile Bridge, and you see an Invalid Video Source error when setting up or re-configuring the device as follows: “Unable to connect to video source. Please verify server address and credentials and try again.”

 

Solutions

All Thin Client Articles

10313	Device does not power on
10314	HDMI output is not working or is cut off
10315	Device cannot connect to Video Source
10316	Camera views contain blank camera panels
10317	Cannot connect to ONVIF-compliant camera because no ONVIF stream available
10330	Connect to Thin Client using SSH
10340	Edges of the Displayed Image are Cropped
10347	Senstar A10D Thin Client Firmware Upgrade
10384	Cannot Log into Thin Client Using Chinese Characters
10401	Supported Touch Screen Monitors for Thin Client 2.0.1
10410	Connection Fails, Unable to Retrieve Live Video: Thin Client 2.1.0 – Mobile Bridge
10411	Thin Client 2.1.0 – Wrong time displayed in video decoration when connecting to cameras via Mobile Bridge
10414	2.2.0 Keyboard and Remote Control Functions
10420	Touch Screen Monitor Not Working with Thin Client

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Camera views contain blank camera panels

Issue

Thin Client camera views contain one or more blank camera panels on the web interface and/or the HDMI output monitor.

Solution

The Thin Client can decode up to 1920×1080 at 30 FPS in H.264, MJPEG, or MPEG4. Ensure you have at least one (1) camera stream configured at this resolution or lower.

Note: Camera streams above 1920×1080 resolution cannot be decoded to the camera.

The Thin Client device automatically selects an appropriate video stream based on the resolution of the panel the video is being rendered in. Thin Client will select the stream with a resolution that most closely matches the panel’s resolution without exceeding it.

Therefore, it is recommended to have one (1) stream at 1920×1080 and another stream at 800×450 as the Thin Client will select the best stream automatically based on the camera view layout selected.

Cisco 2960-X and Catalyst SG300 switch with Thin Client

Issue

Thin Client is not connecting to cameras, not displaying cameras, not working properly on the network.

Reason

The network port is ‘flapping’ that is, going up and down constantly and so the Thin Client cannot connect.

Source of Problem: Cisco Switches

The EEE (Energy-Efficient Ethernet) feature on the switch is the source of the issue. See Cisco bug report here:

https://quickview.cloudapps.cisco.com/quickview/bug/CSCus35889

Resolution

Disable the EEE feature on the switch. This resolves the issue with the Thin Client.

Edges of the Displayed Image are Cropped

Symptoms:

The edges of the displayed video images are cropped.

Probable Cause:

It is likely that overscan is enabled on the displays being used. Overscan is the term used to describe the situation when not all of an image is present on a viewing screen. By default most TVs and monitors are set to use overscan to compensate for potential artifacts at the edge of the screen from the incoming signal.

Solution:

Turn off overscan on all the displays being used. The procedure for this varies depending on the product; therefore, consult the documentation for your particular model for complete instructions.

Device does not power on

Issue

When you attempt to power on the Thin Client by plugging it in to a PoE switch, and one or more of the following occurs:

Solutions

HDMI output is not working or is cut off

Issue

The Thin Client is not displaying HDMI output on the monitor.

– or –

HDMI television output is partially cut off.

Solutions

Upgrading from a version older than 1.2.1.515

If you have a Thin Client version older than 1.2.1.515 do NOT update directly to Thin Client 2.01.

You MUST update to 1.2.1.515 first and then to 2.0.1.

The version number is displayed in the top left of the Web interface and in the About section at the top of the Settings page.

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Connection Fails, Unable to Retrieve Live Video: Thin Client 2.1.0 – Mobile Bridge

Example Scenario:

When you connect a Thin Client to a PSA, the Mobile Bridge is installed with default values. The entered IP address is localhost or 127.0.0.1.

Issue:

Thin Client tries to retrieve live video and the connection fails.

Solution:

During Mobile Bridge setup, you must enter a unique IP address when Mobile Bridge is installed on the same machine as the Symphony Server. Do NOT enter 127.0.01 or localhost during the Mobile Bridge setup because the Thin Client will NOT be able to retrieve video via that Mobile Bridge.

Example:

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Cannot Log into Thin Client Using Chinese Characters

Applies to Thin Client v2.0.0 and 2.0.1

 

Issue:

User tries but fails to log into Thin Client using Chinese characters in username or password.

Solution:

To set up your Thin Client so that users can log into the Thin Client using Chinese characters, you must modify Thin Client settings using the settings.sh script.

Note: To ensure settings are updated, it should print to screen, MBCodepage|936 or MBCodepage|950

If you run Mobile Bridge version 2.1.6 or newer, the code page is printed on start. Search for “Current encoding” in Mobile Bridge log:

Current encoding: xxxxx codepage: yyyyy

Thin Client 2.1.0 – Wrong time displayed in video decoration when connecting to cameras via Mobile Bridge

Issue:

When you connect to cameras via Mobile Bridge and you manually change the time in the Thin Client web interface, the time does NOT change on the video decoration. The time decoration in the video is always the time of the server to which the camera is connected.

Cause:

Thin Client converts the Symphony Server’s Coordinated Universal Time (UTC) to local time and displays it in the video decoration. The time decoration therefore is not affected by local system time.

Reason:

This is necessary because of historical video, which must show the converted time from the server.

Important: If the time is changed when connecting directly to the camera, the updated time is displayed in the video decoration.

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2.2.0 Keyboard and Remote Control (CEC) Functions

Function	Remote Control Device	Keyboard
Select (from list)	Select	Enter
Cancel (list selection)	Exit Return	Esc
Escape Full Screen Mode	Exit Return	Return Esc
Clear Camera		Delete
Camera List	C (Yellow)	C
View Menu	D (Blue)	D
Play	Play	P
Pause	Pause	P
Live	Exit	Escape
Speed	12345	12345
Forward 1 second	9	]
Forward 10 seconds	>>	>.
Backward 1 second	7	[
Backward 10 seconds	<<	<,
Zoom Timeline In	-Volume	–
Zoom Timeline Out	+Volume	+=
Timeline Left	Left Arrow	Left Arrow
Timeline Right	Right Arrow	Right Arrow
Channel Up	+Channel	Page-Up
Channel Down	-Channel	Page-Down
*Date Picker
*Export
Live PTZ: Zoom In	Red	+
Live PTZ: Zoom Out	Green	–
Live PTZ: Pan Right	Right Arrow	Right Arrow
Live PTZ: Pan Left	Left Arrow	Left Arrow
Live PTZ: Tilt Up	Up Arrow	Up Arrow
Live PTZ: Tilt Down	Down Arrow	Down Arrow
Live PTZ: Home	Stop	Home
Live PTZ: Preset Menu	0	0
Live PTZ: Preset Number	123456789	123456789

* Mouse and touch control only.

Note: Consumer Electronics Control (CEC) has different trade names depending on the manufacturer. For example:

Touch Screen Monitor Not Working with Thin Client

Problem:

Touch screen monitor does not work with the Thin Client.

Issue:

The touch screen monitor must be on before powering on the Thin Client.

Resolution:

Ensure your monitor is on and restart the Thin Client.

Add Axis cameras with dewarped panoramic view to Thin Client devices

To see the video from an Axis fisheye camera in a dewarped panoramic view, you must manually add the camera using a direct connection with an RTSP URL.

Stream profile settings:

Thin Clients do not display video when connecting through Mobile Bridge

Symptoms

Thin Clients do not display video when connecting to Symphony using Mobile Bridge.

Probable cause

The Thin Clients are using TLS 1.0 and the Mobile Bridge is using TLS 1.2.

Solution

Configure the Thin Clients to use TLS 1.0.

SNMP settings for Thin Client devices

To connect to a Thin Client device using an SNMP browser, you must use the following settings in addition to the IP address of the Thin Client device.

Setting	Value
Address	The IP address of the Thin Client device.
Port	The port that the Thin Client uses for SNMP connections.
Read Community string	l2
SNMP version	2

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