Ring APP How to Use Part1

Ring APP How to Use Part1

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Table of Contents

Accessing Ring from a device that’s already signed in

If you’ve used a device in the past 30 days to access Ring, you may still be able to log in on this other device. Follow these steps to help get your verification code.

I don’t have access to previously signed in device

Step 1: Open Ring on the device you last used. 

• 
◦  on a previous phone or tablet
◦ Your account at Ring.com on a previous phone or tablet
◦ Your account at Ring.com on a laptop or computer

Step 2: Go to your Ring Control Center.

On a phone or tablet:

1.
1.Tap the menu (☰).
2.Scroll down and tap Control Center.
3.Tap Account Verification.

On a laptop or computer:

1.
1.Click the Dashboard home icon.
2.Click Account and select Control Center.
3.Click Account Verification. 

Step 3: Make sure your phone number is correct.

Your verification codes may be going to different phone number. Under Account Verification in Control Center, the last two digits of your phone number will show.

To update the phone number you want to receive your verification codes, follow these steps:

1.
1.Tap Update mobile number under the Text Message section.
2.Enter your new (or updated) phone number. 
3.You’ll be asked to re-enter your for security purposes.
4.On your new device, attempt to sign in again to Ring.
5.Look for a verification code being sent to the updated number.

I use an Authenticator App to get my verification codes

Try something else: 
Generate a code in Control Center. 

From the same Account Verification section in Control Center, you can generate a verification code to use to sign in your new device.

1.
1.Scroll down to the Generate a Verification Code section.
2.Under Authorize a New Device, select Generate.
3.You may be asked again to re-enter your password.
4.On your new device, attempt to sign in to Ring again with that code.

Changing Your Ring Account Password

Learn update the password you use to sign in to your Ring account.

Do not share your password with anyone.
No Ring employee, Customer Support Associate, or Community Manager will ever ask you for your password.

Updating your Ring account Password

You can change your Ring account password in the Ring app or your account at Ring.com.

I forgot my Ring account password

From the Ring app:

1.
1.Open the Ring app.
2.Tap the menu (☰) and scroll down to Control Center.
3.Tap Account Management.
4.Under Password, tap Update.
5.Re-enter your current password.
6.Enter your sign-in code. Help me find my verification code.
7.Enter and confirm your new password. See password tips.
8.Tap Change Password.
9.For your security, you’ll be signed out of your Ring account on all .
10.Sign in to the Ring app again.

From your desktop or mobile browser:

1.
1.Log in to your account at Ring.com.
· If you’re on desktop: tap the Dashboard home icon at the top, then Account.
· If you’re on mobile: tap the top menu (☰).
2.Scroll down to Control Center.
3.Click Account Management.
4.Under Password, click Update.
5.Re-enter your current password.
6.Enter your sign-in code. Help me find my verification code.
7.Enter and confirm your new password. See password tips.
8.Tap Change Password.
9.For your security, you’ll be signed out of your Ring account on all devices.
10.Sign in to your Ring account again.

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Changing Your Ring Account Password

Learn how to update the password you use to sign in to your Ring account.

Do not share your password with anyone.
No Ring employee, Customer Support Associate, or Community Manager will ever ask you for your password.

Updating your Ring account Password

You can change your Ring account password in the Ring app or your account at Ring.com.

I forgot my Ring account password

From the Ring app:

1.
1.Open the Ring app.
2.Tap the menu (☰) and scroll down to Control Center.
3.Tap Account Management.
4.Under Password, tap Update.
5.Re-enter your current password.
6.Enter your sign-in code. Help me find my verification code.
7.Enter and confirm your new password. See password tips.
8.Tap Change Password.
9.For your security, you’ll be signed out of your Ring account on all devices.
10.Sign in to the Ring app again.

From your desktop or mobile browser:

1.
1.Log in to your account at Ring.com.
· If you’re on desktop: tap the Dashboard home icon at the top, then Account.
· If you’re on mobile: tap the top menu (☰).
2.Scroll down to Control Center.
3.Click Account Management.
4.Under Password, click Update.
5.Re-enter your current password.
6.Enter your sign-in code. Help me find my verification code.
7.Enter and confirm your new password. See password tips.
8.Tap Change Password.
9.For your security, you’ll be signed out of your Ring account on all devices.
10.Sign in to your Ring account again.

Devices compatible with video End-to-End Encryption (E2EE)

Privacy, security and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring devices.

Note: We recommend using the latest version of the Ring app to ensure that you can use the latest features. 

Mobile

•  14 or newer
• Android 9 or newer

Ring Video Doorbells and Security Cameras 

All video doorbells and security cameras except Ring Video Doorbell (1st Generation), Ring Video Doorbell Wired, and Stick Up Cam (1st Generation) support E2EE.

Do I need both the Ring app and a Ring compatible device in order to use E2EE?

Yes, in order to use E2EE you will need to use both the Ring app installed on an enrolled mobile device and a compatible Ring device.

How to set up End-to-End Encryption (E2EE)

Setting up your device in the Ring app for End-to-End Encryption (E2EE) is easy. 

Simply scroll down and follow these step-by-step instructions: 

1. Update your Ring app (recommended)
.

E2EE is supported on version 5.34.0 or higher, but we always recommend you that you install the latest version of the app.

If you need to learn how to update your Ring app, click here.

2. Make sure your Ring device supports E2EE

Check for your device in the list above.

3. Go to Control Center

• Tap Video Management 
• Tap Advanced Settings
• Tap End-to-End Encryption
• Tap Got it on the disabled feature list

4. Encryption Setup

• Tap Get Started
• Follow the in-app instructions to enroll your account in End-To-End Encryption
• Generate New Passphrase
◦ Note: Write your passphrase down or store it in a secure password manager. When creating this passphrase, be sure to enter all lowercase letters, include the hyphens, and don’t add any spaces. If you lose your passphrase, you can’t enroll more mobile devices in E2EE, without starting over and re-enrolling. Also, you may lose access to E2EE videos that you have already recorded. 

5. Enroll mobile devices

• Tap Resume Setup
• Follow the in-app instructions to enroll your mobile device in End-To-End Encryption

6. Enroll Ring devices

• Tap Resume Setup
• Follow the in-app instructions to enroll your compatible Ring device in End-To-End Encryption

7. Test your device

Once your enrolled Ring device has completed its update and setup, push the front button on your doorbell or trigger motion on your camera to complete the test. This will initialize your Ring device for E2EE.

To turn off E2EE, simply follow Step 3 of the above instructions, but this time choose to disable E2EE.

Adjusting the Length for Wired Devices

If your wired Ring detects a Motion Event and you have a Ring Protect Plan, your device will record1 the motion for a set amount of time based on your video recording length setting.

On most Ring wired cameras, the video recording length is set to Auto. The Auto setting makes your recordings smarter, enabling your camera to record when motion begins and stop recording when it stops detecting the motion. Motion can be recorded for up to 120 seconds with this setting. 

Tap here to learn about adjusting recording length on battery-powered device.

How to change the video recording length

If your device supports adjustable recording lengths, you’ll find the setting in the Ring app:

1.In the Ring app, go to the menu and tap Devices.
2.Tap the device you want to adjust, then tap Device Settings.
3.Tap Video Settings.
4.Tap Video Recording Length.
◦ To record for as long as motion is detected, choose Auto. The length of your recordings will vary with this setting.
◦ For a fixed-length time, disable Auto and choose 50, 60, 90, or 120 seconds.

Frequently Asked Questions

What is the default recording length for wired devices?
The default recording length is set to Auto, and the device will record for up to 120 seconds. Once motion stops, the device will stop recording. The length of each recording will vary. To set a fixed-length recording time, refer to the steps above.

If I change recording length for one device, does it change for all my devices?
No. Each of your device’s settings must be changed individually.

1Your Ring videos in the are stored temporarily, up to 180 days. Changing your video storage time will only affect videos that are recorded after you adjust your storage time setting. Check Ring Protect Subscription Plans for more .

How to Adjust the Video Recording Length on Battery Powered Devices

The Ring app gives you the power to control how long your Ring devices record events. By lowering or raising your video recording length, you can either record longer events to capture more detail, or record shorter events to preserve battery life. 

Adjusting your Ring device’s recording length

If your device supports adjustable video recording lengths, you’ll find the setting in the Ring app:

1.Open the Ring app and tap on the menu (≡). 
2.Tap Devices.
3.Tap on the device you wish to adjust.
4.Tap Device Settings.
5.Tap Video Recording Length.
6.Tap Max Recording Length.
7.When the list appears, you can select a preferred recording length such as: 
◦ 15 seconds 
◦ 20 seconds
◦ 25 seconds
◦ 30 seconds
◦ 60 seconds
◦ 90 seconds
◦ 120 seconds.
8.You may get a warning that your choice will affect your battery life. Remember, you can always make a selection and change it to a shorter time if you feel your battery is draining too fast.

Please note that Motion Verification will affect your recording time. If you want to change your Motion Verification setting, you can go to Motion Settings then Motion Verification to toggle the feature on or off. 

Frequently Asked Questions

What are the minimum and maximum lengths I can set the recording? 
On most devices, the video recording length can be set from 15 seconds up to 120 seconds. 

Can I set different devices to different recording lengths?
Yes. Each device has its own individual video recording length setting and can be set to a personalized recording length at any time.

With a Ring Protect Plan or trial, you can record, store, and save your Ring videos for up to 180 days in the US1. This means that a video can remain in your account for up to 180 days – or as little as one day – from the initial recording date. The default video storage time is 60 days (in the US). You can manually adjust your storage time from one day to 180 days in the Ring app or on Ring.com. Your default storage period may vary by your location.

Video storage time options

• 1 day
• 3 days
• 7 days
• 14 days
• 21 days
• 30 days (default in the UK and EU)
• 60 days (default in the US, Latin America, Middle East, and Asia)
• 90 days
• 120 days
• 180 days

Learn how to download your Ring videos.

How to change your video storage time

From the Ring app:

1.Tap the menu (≡) on the left side of your Dashboard.
2.Tap on Control Center.
3.Tap on Video Management
4.Tap on Video Storage Time to manage how long your recorded videos will be stored by Ring.
5.Next to the device, select Edit and choose a video storage option (may vary by location).

From a web browser:

1.Log in to your account on Ring.com.
2.Go to Account > Control Center.
3.Select Video Management, then select Video Storage Time.
4.Next to the device, select Edit. Choose a video storage option (may vary depending on country).

Information about video storage time

• Adjusting video storage time requires a Ring Protect Plan subscription or trial.
• If you change the video storage time, the new setting will only apply to videos recorded after the setting has been changed in the Ring app or on Ring.com.
• If a Ring device is reset or replaced, storage time reverts back to the default setting for the particular country.
• New devices with a Ring Protect subscription or trial will default to 60 days of video storage time (in the US).
• Devices that are set up with a new owner will default to 60 days of storage time (in the US).
• If the Ring Protect plan is cancelled and later reinstated, the device will keep the previous storage time.
• Videos will be permanently lost if they are deleted, if your subscription lapses, or if the video storage time expires. To keep your videos, download them.
• You can share videos by accessing your Ring.com account from a browser or from the Ring app, On Ring.com, you have the option to share multiple videos. 

Snapshot Capture
Video storage time does not impact the Snapshot Capture feature. Snapshot Captures are not videos and have their own storage time of seven days. The ability to manage storage time for Snapshot Captures is not available at this time.

Videos shared to other platforms

Videos shared to other platforms via a Share Link may still exist through that share link even if the video event has been deleted from the Ring app. Learn more about Shared Video Management.

Frequently Asked Questions

What Ring Protect Plans offer video recording and storage?
All Ring Protect plans (Basic, Plus, and Pro) offer video recording and storage.(1) You can also get video storage with a Ring Protect Trial. (2)

Do I need to change Video Storage Time per device or will it update all devices in my app?
Video Storage Time is per device. Each device will need to be set individually.

What happens if I don’t change the Video Storage Time?
If you don’t change the video storage time, it will remain at the default setting for your country (60 days in the US).

1Your Ring videos stored in the cloud are stored temporarily, up to 180 days. Changing your video storage time will only affect videos that are recorded after you adjust your storage time setting. Check Ring Protect Subscription Plans for more information.

2 To keep videos beyond your trial, subscribe to Ring Protect, which allows videos to be stored in the cloud temporarily, up to 180 days. Changing your video storage time will only affect videos that are recorded after you adjust your storage time setting. Check Ring Protect Subscription Plans for more information.

Learn More About Low Battery Notifications

When it comes to your battery-operated Ring camera or doorbell, it’s important to keep your battery charged so your device stays operational. The Ring app aims to keep you on top of charging your devices by providing low battery notifications and contextual battery tips. 

Note: These tips do not apply to Ring .

What are low battery notifications?
When the battery in one of your battery-operated Ring cameras or doorbells falls below a 30% charge, your Ring app will warn you with a low battery notification. This notification can be be seen in three different areas of the app: 

• You’ll receive a low battery message similar to the motion notices you currently receive.
• You’ll see a red Low Battery icon on your device dashboard. 
• You’ll see a red dot that opens into a Battery Tip on your event timeline. 

What is a contextual battery tip?

When you tap on the low battery icon on your device dashboard or the battery tip on your timeline, the Ring app will show you which of your device settings is currently using up the most power. By tapping on these tooltips you can adjust these settings to conserve battery life. 

The features you can adjust from the low battery notification screen are: 

• Snapshot Capture Frequency: Turn the frequency your device takes snapshots down to lengthen battery life.
• Motion Frequency: Lower the sensitivity of your Motion Frequency to lengthen battery life.
• Advanced Motion Detection: Adjust your motion detection settings to lengthen battery life.

Managing Your Devices Using App Shortcuts

What are Shortcuts?

Shortcuts are tiles on the Ring app’s dashboard that offer quick access to important information and features designed to help you more easily manage your Ring devices.

Types of Shortcuts in the Ring App

• Neighbors: See locally reported events in your neighborhood (not available in all countries).
• History: Easily review all activity on your Ring devices.
• Ring Alarm: Quickly access a list of your Ring Alarm devices where you can see each of their statuses and change their settings.
• Lights: See if any lights are on for your connected Ring devices with lights, such as Ring Smart Lights, Floodlight Cam, or Spotlight Cam. Plus, turn on or off individual lights and lights designated as part of Light Groups.
• Chime: See the status of all of your Chimes (Online, Snoozed, or Offline). You can also snooze (or un-snooze) a Chime from this page and access its device settings.
• Locks: If you have just one lock installed on your property, this shortcut is a one-touch lock/unlock button for that lock. If you have multiple locks installed, tapping this shortcut will let you see the status of all your connected locks – as well as control and change their device settings.

Gray shortcut tiles indicate that no eligible device in that category is currently set up at your location. Tap on the gray tile to learn more about the device category and how it works with your other Ring devices, tap Setup (if you already own the device but haven’t set it up in the Ring App) or Shop Now to visit an Amazon page where you can purchase the device.

How do I rearrange my Shortcuts?

Change the order of your shortcuts by tapping the Edit tile in the shortcuts menu. From there, rearrange the shortcuts by dragging and dropping them in the preferred order.

You can also hide unused shortcuts by dragging them to the Hidden Shortcuts section of the page.

How do I restore Hidden Shortcuts?

1.Open the Ring app.
2.Tap the menu (☰).
3.Tap Settings.
4.Tap Shortcuts.
5.Drag and drop a shortcut from the Hidden Shortcuts section to the Visible Shortcuts section.

When you revisit your Ring dashboard, you will see that the shortcut is available a

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