Accessing Ring from a device that’s already signed in
If you’ve used a device in the past 30 days to access Ring, you may still be able to log in on this other device. Follow these steps to help get your verification code.
I don’t have access to previously signed in device
Step 1: Open Ring on the device you last used.
Step 2: Go to your Ring Control Center.
On a phone or tablet:
On a laptop or computer:
Step 3: Make sure your phone number is correct.
Your verification codes may be going to different phone number. Under Account Verification in Control Center, the last two digits of your phone number will show.
To update the phone number you want to receive your verification codes, follow these steps:
I use an Authenticator App to get my verification codes
Try something else:
Generate a code in Control Center.
From the same Account Verification section in Control Center, you can generate a verification code to use to sign in your new device.
Changing Your Ring Account Password
Learn how to update the password you use to sign in to your Ring account.
Do not share your password with anyone.
No Ring employee, Customer Support Associate, or Community Manager will ever ask you for your password.
Updating your Ring account Password
You can change your Ring account password in the Ring app or your account at Ring.com.
I forgot my Ring account password
From the Ring app:
From your desktop or mobile browser:
Changing Your Ring Account Password
Learn how to update the password you use to sign in to your Ring account.
Do not share your password with anyone.
No Ring employee, Customer Support Associate, or Community Manager will ever ask you for your password.
Updating your Ring account Password
You can change your Ring account password in the Ring app or your account at Ring.com.
I forgot my Ring account password
From the Ring app:
From your desktop or mobile browser:
Devices compatible with video End-to-End Encryption (E2EE)
Privacy, security and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring devices.
Note: We recommend using the latest version of the Ring app to ensure that you can use the latest features.
Mobile
Ring Video Doorbells and Security Cameras
All video doorbells and security cameras except Ring Video Doorbell (1st Generation), Ring Video Doorbell Wired, and Stick Up Cam (1st Generation) support E2EE.
Do I need both the Ring app and a Ring compatible device in order to use E2EE?
Yes, in order to use E2EE you will need to use both the Ring app installed on an enrolled mobile device and a compatible Ring device.
How to set up End-to-End Encryption (E2EE)
Setting up your device in the Ring app for End-to-End Encryption (E2EE) is easy.
Simply scroll down and follow these step-by-step instructions:
1. Update your Ring app (recommended)
E2EE is supported on version 5.34.0 or higher, but we always recommend you that you install the latest version of the app.
If you need to learn how to update your Ring app, click here.
2. Make sure your Ring device supports E2EE
Check for your device in the list above.
3. Go to Control Center
4. Encryption Setup
5. Enroll mobile devices
6. Enroll Ring devices
7. Test your device
Once your enrolled Ring device has completed its update and setup, push the front button on your doorbell or trigger motion on your camera to complete the test. This will initialize your Ring device for E2EE.
To turn off E2EE, simply follow Step 3 of the above instructions, but this time choose to disable E2EE.
Adjusting the Video Recording Length for Wired Devices
If your wired Ring security camera detects a Motion Event and you have a Ring Protect Plan, your device will record1 the motion for a set amount of time based on your video recording length setting.
On most Ring wired cameras, the video recording length is set to Auto. The Auto setting makes your recordings smarter, enabling your camera to record when motion begins and stop recording when it stops detecting the motion. Motion can be recorded for up to 120 seconds with this setting.
Tap here to learn about adjusting recording length on battery-powered device.
How to change the video recording length
If your device supports adjustable recording lengths, you’ll find the setting in the Ring app:
Frequently Asked Questions
What is the default recording length for wired devices?
The default recording length is set to Auto, and the device will record for up to 120 seconds. Once motion stops, the device will stop recording. The length of each recording will vary. To set a fixed-length recording time, refer to the steps above.
If I change recording length for one device, does it change for all my devices?
No. Each of your device’s settings must be changed individually.
1Your Ring videos in the cloud are stored temporarily, up to 180 days. Changing your video storage time will only affect videos that are recorded after you adjust your storage time setting. Check Ring Protect Subscription Plans for more information.
How to Adjust the Video Recording Length on Battery Powered Devices
The Ring app gives you the power to control how long your Ring devices record events. By lowering or raising your video recording length, you can either record longer events to capture more detail, or record shorter events to preserve battery life.
Adjusting your Ring device’s recording length
If your device supports adjustable video recording lengths, you’ll find the setting in the Ring app:
Please note that Motion Verification will affect your recording time. If you want to change your Motion Verification setting, you can go to Motion Settings then Motion Verification to toggle the feature on or off.
Frequently Asked Questions
What are the minimum and maximum lengths I can set the recording?
On most devices, the video recording length can be set from 15 seconds up to 120 seconds.
Can I set different devices to different recording lengths?
Yes. Each device has its own individual video recording length setting and can be set to a personalized recording length at any time.
With a Ring Protect Plan or trial, you can record, store, and save your Ring videos for up to 180 days in the US1. This means that a video can remain in your account for up to 180 days – or as little as one day – from the initial recording date. The default video storage time is 60 days (in the US). You can manually adjust your storage time from one day to 180 days in the Ring app or on Ring.com. Your default storage period may vary by your location.
Video storage time options
Learn how to download your Ring videos.
How to change your video storage time
From the Ring app:
From a web browser:
Information about video storage time
Snapshot Capture
Video storage time does not impact the Snapshot Capture feature. Snapshot Captures are not videos and have their own storage time of seven days. The ability to manage storage time for Snapshot Captures is not available at this time.
Videos shared to other platforms
Videos shared to other platforms via a Share Link may still exist through that share link even if the video event has been deleted from the Ring app. Learn more about Shared Video Management.
Frequently Asked Questions
What Ring Protect Plans offer video recording and storage?
All Ring Protect plans (Basic, Plus, and Pro) offer video recording and storage.(1) You can also get video storage with a Ring Protect Trial. (2)
Do I need to change Video Storage Time per device or will it update all devices in my app?
Video Storage Time is per device. Each device will need to be set individually.
What happens if I don’t change the Video Storage Time?
If you don’t change the video storage time, it will remain at the default setting for your country (60 days in the US).
1Your Ring videos stored in the cloud are stored temporarily, up to 180 days. Changing your video storage time will only affect videos that are recorded after you adjust your storage time setting. Check Ring Protect Subscription Plans for more information.
2 To keep videos beyond your trial, subscribe to Ring Protect, which allows videos to be stored in the cloud temporarily, up to 180 days. Changing your video storage time will only affect videos that are recorded after you adjust your storage time setting. Check Ring Protect Subscription Plans for more information.
Learn More About Low Battery Notifications
When it comes to your battery-operated Ring camera or doorbell, it’s important to keep your battery charged so your device stays operational. The Ring app aims to keep you on top of charging your devices by providing low battery notifications and contextual battery tips.
Note: These tips do not apply to Ring Alarm.
What are low battery notifications?
When the battery in one of your battery-operated Ring cameras or doorbells falls below a 30% charge, your Ring app will warn you with a low battery notification. This notification can be be seen in three different areas of the app:
What is a contextual battery tip?
When you tap on the low battery icon on your device dashboard or the battery tip on your timeline, the Ring app will show you which of your device settings is currently using up the most power. By tapping on these tooltips you can adjust these settings to conserve battery life.
The features you can adjust from the low battery notification screen are:
Managing Your Devices Using App Shortcuts
What are Shortcuts?
Shortcuts are tiles on the Ring app’s dashboard that offer quick access to important information and features designed to help you more easily manage your Ring devices.
Types of Shortcuts in the Ring App
Gray shortcut tiles indicate that no eligible device in that category is currently set up at your location. Tap on the gray tile to learn more about the device category and how it works with your other Ring devices, tap Setup (if you already own the device but haven’t set it up in the Ring App) or Shop Now to visit an Amazon page where you can purchase the device.
How do I rearrange my Shortcuts?
Change the order of your shortcuts by tapping the Edit tile in the shortcuts menu. From there, rearrange the shortcuts by dragging and dropping them in the preferred order.
You can also hide unused shortcuts by dragging them to the Hidden Shortcuts section of the page.
How do I restore Hidden Shortcuts?
When you revisit your Ring dashboard, you will see that the shortcut is available a
