How to install the Roku Smart Home, The Roku® Smart Home mobile app is a free application for iOS® and Android™ that turns your mobile device into the ultimate smart home manager for all your Roku Smart Home devices including indoor and outdoor home security cameras, video doorbells, smart bulbs, smart light strips, smart plugs, and home monitoring accessories. Easily set up your smart home devices, customize your settings, and more.

• Note: The Roku Smart Home mobile app is only available in English in the United States.

If you want to control a Roku streaming player, Roku Streaming Stick®, Roku audio device, or a Roku TV™ with your phone or tablet, learn how to install the Roku mobile app.

Table of Contents

What mobile devices work with the smart home app?

The Roku Smart Home app for iOS is compatible with Apple devices running iOS version 14.0 or higher. Visit the App Store® on your Apple device (iPhone, iPad, iPod Touch) or visit the online App Store to download the Roku Smart Home mobile app for iOS.

The Roku Smart Home app for Android is compatible with Android devices running Android version 7.0 or higher. Visit the Google Play™ store on your Android device or visit the online Google Play store to download the Roku Smart Home mobile app for Android.

What can I do with the smart home app?

After each Roku Smart Home device is set up and added to the Roku Smart Home app, you can access it from the Home screen and:

• Control your smart home devices: Turn a device on or off, view a live video stream, talk to visitors with 2-way audio, or activate an alarm.

• Monitor your home: Set up a Roku Home Monitoring System SE, add sensors, and use self-monitoring or Pro Monitoring powered by Noonlight (subscription required).

• Customize settings: Adjust brightness or color temperature, customize motion and sound settings, create sleep routines, or create a home monitoring schedule.

• Add rules: Create a rule that instructs multiple smart home devices to perform the same action at the same time, like turning on all your smart bulbs.

• Update software: Keep your smart home devices running their best with the latest features by updating them one at a time or all at once.

• Create device groups: Define a group of smart bulbs, plugs, cameras, lights strips, sensors and view and control them all at once.

If the app is unable to find your smart camera, doorbell, bulb, plug, light strip, home monitoring accessory get help connecting a Roku Smart Home device.

How to fix Roku Smart Home device offline issues

Your Roku® Smart Home devices are set up, controlled, and configured through the Roku Smart Home mobile app. If the app cannot communicate with a device for some reason, you may be unable to access certain features that can be managed or controlled using the app, e.g., adjust settings on your smart bulb, view a live video stream on your camera, change home monitoring modes, and control your outdoor plug.

You may see a cloud icon with a line through it or an error message, “Device is offline (error code 90)”.

This article provides instructions for refreshing your device, checking if your device is powered on, fixing connectivity issues, and advanced troubleshooting steps.

How to refresh the connection to your smart home device

If you get an “offline” error when trying to view your smart home camera or doorbell live stream, tap the Refresh icon.

Restart the app

Restart the smart home app on your mobile device using the following instructions.

1.Close the app on your mobile device

◦ iOS®: Swipe up (or double tap the Home button on older devices) and then swipe the app to close it

◦ Android™: Swipe up (or press the Recents button on older devices) and then swipe the app to close it

2.Re-launch the smart home app and try again

How to check if your smart home device is powered on

If you discover one of your smart home devices is offline, first make sure it is powered on. Some smart home devices have a status light to help determine if your device is on. Learn how to find the status light on your device and what the status light means.

If the status light is ON, continue to the next section and use the suggested steps to get your device back online. If the status light is OFF, try troubleshooting power issues with either your cameras and doorbells, or bulbs and light strips.

• Note: If you changed the default status light settings on your smart home device, the status light may be off even when your device is powered on.

How to restart your smart home device

Many issues can be resolved by restarting your smart home device and then trying to perform the action again. Follow the steps below to physically restart your smart home device.

• Note: If an update is in progress or stuck, do not restart your smart home device. Restarting your device while an update is in progress can break it.

Restart your smart camera

Find the instructions applicable to your specific Roku smart home camera from the list below:

Roku Indoor/Outdoor Wired Camera SE.

1.Unplug the USB cable from the back of your camera

2.Wait 10 seconds

3.Plug the USB cable back into the power input port on your camera

Roku Outdoor Camera SE

1.Open the charging port on the back of your camera

2.Flip the power switch to the OFF position

3.Wait 10 seconds

4.Flip the power switch back to the ON position

Roku Floodlight Camera SE

1.Locate the breaker switch that controls power to your floodlight camera

2.Flip the switch to the OFF position

3.Wait 10 seconds

4.Flip the switch to the ON position

• Warning: If you are unsure which breaker switch controls your floodlight camera or you are uncomfortable with doing anything to the electrical panel, contact a licensed electrician for assistance.

Restart your home monitoring system

Use the following steps to restart your Roku Monitoring Hub or Roku Home Monitoring Accessories.

Roku Monitoring Hub: Hold the Reset button, located on the back of the hub, for 8 seconds and then release the button.

Roku Home Monitoring Accessories: Remove the batteries from the home monitoring accessory and then reinsert the batteries.

Restart your video doorbell

Use the following steps to restart your Roku Video Doorbell & Chime SE or Roku Wire-free Video Doorbell & Chime SE

Wired doorbell installation:

1.Locate the breaker switch that controls power to your doorbell

2.Flip the switch to the OFF position

3.Wait 10 seconds

4.Flip the switch to the ON position

• Warning: If you are unsure which breaker switch controls your doorbell or you are uncomfortable with the steps, contact a licensed electrician for assistance.

Wireless doorbell installation:

1.Loosen the security screw at the bottom of the doorbell

2.Remove the backplate of your doorbell by sliding it down then pulling it away

3.Press the Power button to turn the doorbell off

4.Wait 10 seconds

5.Press the Power button again to turn the doorbell on

Restart your smart bulb

If you are restarting a Roku Smart Bulb SE (Color) or Roku Smart Bulb SE (White), turn off the bulb manually with the light switch and then turn it back on.

Restart your smart light strip

If you are restarting a Roku Smart Light Strip SE or Roku Smart Light Strip+ SE, unplug the light strip from the power source and then plug it back in.

Restart your smart plug

If you are restarting a Roku Indoor Smart Plug SE or Roku Outdoor Smart Plug SE, unplug the smart plug from the power source and then plug it back in.

How to fix connectivity issues

Connectivity issues can be caused by internet outages, weak signals, and out of date software.

Troubleshoot your internet connection

If your smart home device uses a wired Ethernet connection, verify the Ethernet cable is firmly connected.

If your smart home device connects to your wireless network, check the Wi-Fi connection using the suggestions below.

• Check your internet connection. Open a web browser on your mobile device and visit a public website such as www.roku.com. If this fails, check with your internet service provider (ISP) to inquire about an outage, or contact them directly. If they are not aware of an outage, try restarting and then resetting your Wi-Fi router* and modem.

• Test your Wi-Fi range. Use the following steps to check your smart home device’s signal quality in the smart home app. If your device has no bars or one bar, try moving or mounting your it closer to your router.

◦

1.Tap Home

from the navigation bar

2.Select your device

3.Tap Settings

in the corner

4.Select Device info

5.Check the three bars

to see signal quality

• Update Wi-Fi settings. If you recently moved, upgraded any network equipment, or changed the network name and/or password, you likely need to update the Wi-Fi settings for your smart home device.

Check the app for updates

Make sure the app is running the latest version by visiting your app store.

• iOS: Open the App Store® on your iOS device and search for “Roku Smart Home mobile app”, or visit the online App Store and download the latest version.

• Android: Open the Google Play™ store on your Android device and search for “Roku Smart Home mobile app”, or visit the online Google Play store and download the latest version.

Advanced troubleshooting steps

If you were not able to resolve your issue from the information in the previous sections, the general suggestions below are known to solve various issues.

Set up your device again

You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

1.Open the Home

screen

2.Tap the plus sign

from the navigation bar

3.Select Add device

4.Select your device category and then select a device

5.Follow the on-screen instructions

If you need help completing the setup process, refer to the appropriate setup article on the smart home devices category page.

Reset your device

If setting up your smart home device again did not resolve the issue, you can factory reset it and then set it up again. This should be a last resort for troubleshooting purposes since it removes all preferences and settings. For help, learn how to reset your smart home device.

If it is difficult to access your smart home device to perform a reset, delete it from the smart home app instead.

1.Open the Home screen

2.Select your device

3.Tap Settings

4.Scroll to the bottom of the page and tap Delete device

After your device is reset or deleted from the app, visit the smart home devices category page and open the appropriate article to help you set up your device again.

*A note on terminology:

In this article, the term router is used as a generic term to refer to the network device that your Roku device must connect to access the internet. For more information refer to the documentation provided by your ISP or router manufacturer.

Why is my Roku Smart Home device not connecting to the app during setup?

You will need to connect your Roku® Smart Home device to the internet during the initial set up process. All smart home devices support a 2.4 GHz Wi-Fi® connection and some devices, such as the Roku Home Monitoring System SE, also support a wired Ethernet connection. The Roku Smart Home mobile app shares settings from your phone or tablet over a secure wireless connection. To help make the initial connection, some Roku Smart Home devices need to scan a QR code generated by the mobile app while others use Bluetooth®.

You may see an error like “Connection failed”, “Hub not found”, “No lights found”, or “No plugs found” in the mobile app.

This article describes provides instructions for fixing connection issues.

How to fix the connection

Before you look at the suggestions below, check that your smart home camera, home monitoring hub, doorbell, bulb, plug, or light strip is powered on and if the device has a status light, check that it is working as described in the smart home app. If the status light does not match the description in the app, the smart home device cannot be connected.

• Enable Wi-Fi and Bluetooth: Open the settings menu on your phone or tablet and depending on which type of smart home device your trying to connect, check that Wi-Fi or Bluetooth is enabled. For help, refer to the manufacturer’s website or contact them directly.

• Test Wi-Fi: Open a web browser and try visiting a public website such as www.roku.com. If this is unsuccessful, your Wi-Fi network is down and you should first inquire about an outage with your internet service provider (ISP). If they are not aware of an issue, try restarting your router*. To restart your router properly, you may need to review instructions from your ISP or router manufacturer. In some cases, you can simply unplug your router and plug it back in, and in other cases it may require pressing a reset button on the device. For help, visit the website for your ISP or router manufacturer, or contact them directly.

• Double check the network name: Many Wi-Fi routers today use two signals to provide better speed and coverage. These devices are generally referred to as dual-band routers because they transmit data at the lower 2.4GHz band and the higher 5GHz band. When connecting devices to your wireless network, choices may include more than one network with a similar name. For example, you may see something like MyNetwork_2.4GHz and MyNetwork_5GHz. Make sure you are selecting the 2.4GHz Wi-Fi network.

• Check the Ethernet cable: If using a wired internet connection, use the included Ethernet cable and make sure the cable is firmly connected to your smart home device and router.

• Is your Apple device permitted to access other devices over Wi-Fi? If you have an iPhone or iPad and it is running iOS 14 or higher, you must grant “Local Network” access to allow the smart home app to see and connect with your smart home devices. A prompt asking you to grant permission typically appears the first time you launch a new app, or you can use the steps below to do it from the iOS settings.

1.Open Settings on your Apple device

2.Scroll down and select Smart Home

3.Tap Local Network until the slider is green

• Is your mobile device connected to a VPN? A VPN, or Virtual Private Network, is commonly used to access an office network when working from home. If you use your phone or tablet to connect remotely for work, check that it is not connected to a VPN when using the Roku Smart Home app. Some VPN applications route all traffic through the virtual network causing your smart home device to not to be visible.

Additional troubleshooting steps

If the troubleshooting tips above did not help and the smart home app is still unable to find your smart home device, try the following suggestions.

Restart the smart home app

Restart the app by doing one of the following:

• On an Apple device, swipe up, or double click the iOS home button and then swipe the smart home app to close it.

• On an Android device, press the Recents button and then swipe the smart home app to close it.

How to restart your smart home device

Many issues can be resolved by restarting your smart home device and then trying to perform the action again. Follow the steps below to restart your smart home device in the Roku Smart Home mobile app. If your device does not have a restart option in the app, alternate instructions are also provided.

• Note: If an update is in progress or stuck, do not restart your smart home device. Restarting your device while an update is in progress can cause issues.