If you ever get stuck while troubleshooting your Ring Alarm devices and need to factory reset any of them (as a last resort), you can use the instructions below:
Factory Reset your Base Station:
Do not attempt to factory reset your Ring Alarm Base Station without guidance and support from a trained Ring Customer Support expert. Please contact Customer Support for assistance if you’re having difficulty with your Ring Alarm.
Factory Reset your First Alert Smoke & CO Detector
If the device is powered up with the test button held down for 10+ seconds, the device will reset all Z-Wave settings and leave the network. Note: The device will not remain awake after resetting and will go into standby mode.
Factory Reset your Flood & Freeze Sensor
Press and hold the setup button (located inside the device) with the battery in, until the LED stops flashing (approximately 10 seconds).
Factory Reset your Panic Button
Press and hold the setup button (located on the side of the device) with the battery in, until the LED stops flashing (approximately 10 seconds)
Factory Reset your Dome Siren
Press and hold the Connect Button (located on the side of the device) for 10 seconds until the LED Ring blinks once, then release the button.
Factory Reset your Smoke & CO Listener1
Press and hold the Setup button for about 10 seconds. When the LED stops blinking, your Listener1 has reset.
1 Smoke and carbon monoxide monitoring is not available for commercial properties.
How to Factory Reset Your Ring Alarm Devices
Troubleshooting Contact Sensor (1st Gen)
Get tips on how to fix your Ring Alarm Contact Sensor (1st Gen) by reconnecting it, removing the device, performing a factory reset and more.
View troubleshooting for Tampered Contact Sensors
Product discontinued.
This Ring product is no longer being manufactured. To find the latest Ring doorbells, cameras, and more, visit Ring.com.
For all Contact Sensor troubleshooting, make sure the sensor is within 3-5 feet from your Ring Alarm Base Station.
Reconnecting your Ring Alarm Contact Sensor (1st Generation)
If your Contact Sensor (1st Gen) is losing or has an unstable connection, you can try moving it closer to the Alarm Base Station or add a Range Extender between the Contact Sensor and Base Station. If you’re still experiencing connectivity issues:
Contact Sensor is in-network.
Contact Sensor is out of network.
Replacing the battery with a new one.
Removing your Ring Alarm Contact Sensor (1st Gen)
To remove the Contact Sensor:
Contact Sensor 1st Gen
.
Advanced Options
.
Z-Wave
.
Remove Z-Wave Device
.
Listening for Device
, put the Ring device into exclusion mode by inserting the battery.
The Ring app will let you know the device was removed. You should leave the battery out until you are ready to reconnect the Contact Sensor (1st Gen) to your Base Station.
Ring Alarm Contact Sensor (1st Gen) still won’t connect or adds as a Binary Sensor
Do NOT tap “Reset Z-Wave Network”.
This will remove your entire Ring Alarm network and you’ll need to reset every device.
Steps to remove a Failed Contact Sensor:
Contact Sensor 1st Gen
.
Advanced Options
.
Remove Failed Device
.
Remove
to confirm.
OK
to confirm again.
If this still doesn’t work, you may need to factory reset the Contact Sensor.
Factory resetting your Ring Alarm Contact Sensor (1st Generation)
If you’ve tried all of the above steps and you’re still having difficulty with your Contact Sensor, you can try to factory reset the device.
Important!
This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.
If you have tried all of these steps and it still doesn’t work, review best practices for Ring Alarm Contact Sensor setup and use. We also recommend reaching out to our support team for assistance.
.
Troubleshooting your Contact Sensor (2nd Gen)
Understand Contact Sensor (2nd Generation) light patterns, troubleshoot connection issues, perform a factory reset and more.
Learn more about troubleshooting tampered Contact Sensors
Ring Alarm Contact Sensor (2nd Gen) is offline or unresponsive
To get your Contact Sensor to respond or come back online:
between the Contact Sensor and the Base Station. The Range Extender helps extend and expand the Base Station’s Z-Wave network, allowing for greater range and signal strength for all compatible devices at your location.
The Contact Sensor is ready to connect to the Base Station.
The Contact Sensor is connected and communicating with your Base Station.
The Contact Sensor is unable to communicate with the Base Station.
If your Contact Sensor isn’t working or being recognized by your Ring Alarm and the battery power is sufficient, you may have to adjust the position of the magnet and sensor. Move the sensor closer to the magnet or in a more optimal alignment.
View tips for installing your Contact Sensor
Removing your Ring Alarm Contact Sensor (2nd Gen)
To remove your Ring Alarm Contact Sensor (2nd Gen):
Advanced Options
.
Z-Wave
.
Remove Z-Wave Device
.
Listening for Device
, put the Ring device into exclusion mode.
The Ring app will let you know the device was removed. You should leave the battery out until you are ready to reconnect your Contact Sensor (2nd Generation) to your Base Station.
Ring Alarm Contact Sensor (2nd Gen) still won’t connect or adds as a Binary Sensor
Do NOT tap “Reset Z-Wave Network”.
This will remove your entire Ring Alarm network and you’ll need to reset every device.
Advanced Options
Remove Failed Device
The process of removing your coin cell batteries may differ depending on the type of Contact Sensor (2nd Generation) you’re using. You may need to use a Phillips #2 screwdriver to remove the battery security plate. You may need to use a small tool, such as a micro screwdriver, to carefully remove the batteries from their casing.
Always insert replacement batteries correctly, matching the + (positive) and – (negative) symbols on the battery with the symbols on your Contact Sensor.
Factory resetting your Ring Alarm Contact Sensor (2nd Gen)
Important!
This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.
If you’ve tried all of the above steps and are still having difficulty with your Contact Sensor, you may need to perform a factory reset on this device. There are a few reasons why a factory reset might be necessary:
To perform a factory reset:
While repeating the setup process, when you’re prompted to pull the battery tab you may have to use a small tool, such as a micro screwdriver, to carefully remove the coin cell batteries from the casing of your Contact Sensor, then reinsert them.
Troubleshooting Your Ring Alarm Motion Detector (1st Gen)
Follow these steps to help resolve issues with your Ring Alarm Motion Detector (1st Gen).
Product discontinued.
This Ring product is no longer being manufactured. To find the latest Ring doorbells, cameras, and more, visit Ring.com.
Ring Alarm Motion Detector (1st Gen) won’t connect
Move the Motion Detector closer to the Base Station. If this doesn’t work, try removing and replacing the battery
Plugging a Range Extender between your Motion Detector and your Base Station may also help if you’re having connection issues.
Removing your Ring Alarm Motion Detector (1st Gen)
menu (☰).
Devices
Motion Detector
under the Sensors section.
Device Settings tile.
Remove Device at the bottom of the screen.
Remove Device on the next screen.
The Ring app will let you know the device was removed. You should leave the battery out until you are ready to reconnect your Motion Detector (1st Gen) to your Base Station.
Ring Alarm Motion Detector (1st Gen) still won’t connect or adds as a binary sensor
Do NOT tap “Reset Z-Wave Network”.
This will remove your entire Ring Alarm network and you’ll need to reset every device.
menu (☰).
Devices.
Alarm or Alarm Pro Base Station
, then tap
Base Station
.
Device Settings
(the gear icon).
Advanced Options
.
Remove
and the app will say “Removing device, Listening for device to remove.”
Factory resetting your Ring Alarm Motion Detector (1st Gen)
Important!
This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.
.
Troubleshooting Your Ring Alarm Motion Detector (2nd Gen)
Having issues with your Ring Alarm Motion Detector (2nd Gen)? Learn to identify light patterns, connect offline sensors, perform factory resets, and more.
Understanding Ring Alarm Motion Detector (2nd Gen) Light Patterns
The light patterns on your Motion Detector will help you identify if it’s working well, or if there’s something wrong. When you press and hold the button on the front of the Motion Detector, you may see:
: Communication is successful. It’s working.
: Communication is unsuccessful, but the Motion Detector is still on your network.
: The Motion Detector is not connected to your Ring Alarm network.
Ring Alarm Motion Detector (2nd Gen) is offline or unresponsive
To get your Motion Detector to respond or come back online:
between your Motion Detector and the Base Station.
Once you’ve completed these steps and the light flashes green one time, the Motion Detector is back online.
Removing your Ring Alarm Motion Detector (2nd Gen)
To remove your Ring Alarm Motion Detector (2nd Gen):
Remove
at the bottom of the screen.
Remove Device
on the next screen.
Got it
once your Motion Detector is successfully removed.
The Ring app will let you know the device was removed. You should leave the battery out until you are ready to reconnect your Motion Detector (2nd Gen) to your Base Station.
Ring Alarm Motion Detector (2nd Gen) still won’t connect or adds as a Binary Sensor
Do NOT tap “Reset Z-Wave Network”.
This will remove your entire Ring Alarm network and you’ll need to reset every device.
Device Settings
tile.
Advanced Options
.
Z-Wave
, then tap
Remove Z-Wave Device
.
Remove
. The Ring app will say, “
Remove device, listening for device to remove.”
* Always insert replacement batteries correctly, matching the + (positive) and – (negative) symbols on the battery with the symbols on your Motion Detector.
Factory resetting your Ring Alarm Motion Detector (2nd Gen)
Important!
This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.
If you’ve tried all of the above steps and are still having difficulty with your Motion Detector, you may need to perform a factory reset on this device. There are a few reasons why a factory reset might be necessary:
To perform a factory reset:
If you have completed these steps and are still experiencing issues, you may need to reach out to our support team for assistance.
.
Troubleshooting Your Ring Alarm Keypad (1st Gen)
If you’re having issues with your Ring Alarm Keypad (1st Gen), follow the steps below to troubleshoot.
Tap here to learn about Ring Alarm Keypad (1st Gen) light patterns.
Ring Alarm Keypad (1st Gen) won’t connect
.
Removing your Ring Alarm Keypad (1st Gen)
Before removing your Keypad from your Ring Alarm, make sure you have disarmed your system to avoid triggering a false alarm.
To remove your Keypad (1st Gen):
menu (☰)
.
Devices.
Keypad 1st Gen
under the Keypads section.
Device Settings
tile.
Remove Device
at the bottom of the screen.
Remove Device
on the next screen.
Got it
once your Keypad is successfully removed.
The Ring app will let you know the device was removed. You should leave it unplugged until you are ready to reconnect your Keypad (1st Gen) to your Base Station.
Ring Alarm Keypad (1st Gen) still won’t connect
Do NOT tap “Reset Z-Wave Network”.
This will remove your entire Ring Alarm network and you’ll need to reset every device.
menu (☰)
Devices.
Alarm or Alarm Pro Base Station.
Base Station
.
Remove
and the app will say “Removing device, Listening for device to remove.”
Factory resetting your Ring Alarm Keypad (1st Gen)
Important!
This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.
If you’ve tried all of the above steps and are still having difficulty with your Keypad, you may need to perform a factory reset on this device.
To reset:
If you have tried all of these steps and it still isn’t working, we recommend reaching out to Customer Support for assistance.
Tap here for more information on Ring Alarm Keypad Setup and Use
.
Troubleshooting your Ring Alarm Keypad (2nd Gen)
Having issues with your Ring Alarm Keypad (2nd Generation)? Learn to switch between modes, connect to your Ring Alarm system, and more.
Modes for Ring Alarm Keypad (2nd Gen)
The Ring Alarm Keypad (2nd Generation) allows you to choose between three modes:
LED lights will stay on at all times (when plugged into a working power source).
LEDs light up when sensing motion.
LEDs light up only when you press a button on your Keypad (preserves battery power).
To change modes settings for your Keypad:
Keypad 2nd Gen
.
LED Settings
tile.
LED Patterns
.
Ring Alarm Keypad (2nd Generation) won’t connect
If your device shows that it’s waiting to connect in the Ring app, but nothing happens:
.
if it won’t connect. When it is attempting to pair (listening), try pressing and holding the 1 key on the Keypad.
Removing your Ring Alarm Keypad (2nd Generation)
Before removing your Keypad from your Ring Alarm, make sure you have disarmed your system to avoid triggering a false alarm.
To remove your Ring Alarm Keypad (2nd Generation):
Keypad
you want to remove.
Device Settings
tile.
Remove Device
at the bottom of the screen.
Remove Device
on the next screen.
Got it
once your Keypad is successfully removed.
The Ring app will let you know the device was removed. You should leave it unplugged until you are ready to reconnect your Keypad (2nd Generation) to your Base Station.
Ring Alarm Keypad (2nd Generation) still won’t connect
Do NOT tap “Reset Z-Wave Network”.
This will remove your entire Ring Alarm network and you’ll need to reset every device.
Advanced Options
.
Z-Wave
.
Remove Z-Wave Device
.
Remove
and the app will say “Removing device, Listening for device to remove.”
Factory resetting your Ring Alarm Keypad (2nd Generation)
Important!
This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.
If you’ve tried all of the above steps and are still having difficulty with your Keypad, you may need to perform a factory reset on this device. There are a few reasons why a factory reset might be necessary:
To factory reset a Ring Alarm Keypad (2nd Gen), follow the below steps:
View setup and use for Ring Alarm Keypad
.
Setting up and Using Ring Alarm Range Extender
Extend and expand your Base Station’s Z-Wave network with Ring Alarm Range Extender, for greater range and network coverage for all security devices at your location.
Range Extender features
The Range Extender can be placed up to 250 feet from the Base Station. It will reach Alarm devices up to 250 feet away, in an unobstructed environment. Coverage may vary depending on the layout and construction of your home or business.
In the event of a power outage, the Range Extender has a backup battery that lasts up to 24 hours.
 |
 |
| Range Extender (1st Generation) | Range Extender (2nd Generation) |
Range Extender setup
Where should I install my Range Extender?
Choose an outlet between your Base Station and the Ring Alarm security devices farthest from your Base Station. You can move the Range Extender to another outlet as needed to improve signal strength and to expand the range of your Z-Wave network.
How to setup and install a Range Extender:
Before installing the Range Extender, make sure your Ring Alarm is disarmed. To install the Range Extender:
Security
.
Range Extender
.
For best performance, we recommend keeping the Range Extender plugged into an outlet at all times.
Range Extender troubleshooting
What if my Range Extender (1st Generation) won’t connect?
What if my Range Extender (2nd Generation) won’t connect?
What if I need to remove my Range Extender (1st Gen and 2nd Gen)?
To remove your Range Extender (1st Gen and 2nd Gen):
Range Extender
under the Range Extender section.
Remove Device
at the bottom of the screen.
Remove Device
on the next screen.
Got it
once your Range Extender is successfully removed.
How do I factory reset my Range Extender?
If you’ve tried all of the above steps and you’re still having difficulty with your Range Extender, you can try to factory reset the device.
Important!
This will reset the device back to the original default settings.
| . | . |
| Range Extender (1st Generation) | Range Extender (2nd Generation) |
| 1. Plug in the Range Extender.
2. Press and hold the button on the right hand side of the device. The LED on the device will blink rapidly. 3. When the LED begins to blink slowly, release the button. |
1. Unplug the Range Extender.
2. Press and hold the button on the pinhole reset device until the LED light on the front blinks red. Remove the pinhole tool. 3. When the Range Extender blinks green, it will be ready to add again. |
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