eufySecurity App v4 Full Guide, eufySecurity’s ecosystem provides various types of security products to suit your needs, including HomeBase, eufyCam, video doorbell, entry sensor, motion sensor, floodlight camera, indoor camera, outdoor camera, smart lock and many more to help you closely monitor and record what is happening on your property by using our intuitive app on your smartphone at anytime and from anywhere.
eufySecurity’s ecosystem relies on the eufySecurity app to achieve the goal. The free eufySecurity app lets you set up your eufySecurity devices, monitor their status, change their settings and receive notifications when an event happens. Here’s an introduction to the basics.
Get the eufySecurity App
Simply download the eufySecurity app from App Store (iOS devices) or Google Play (Android devices) and start having full control of your eufySecurity devices.
Here’s What You Need to Begin
eufySecurity App FAQ
1. Is the eufySecurity App free?
Yes, it is free of charge. However, we do also provide additional charged services in the app that are optional for users, such as cloud backup and protection plan.
2. Where is the eufySecurity App available?
The eufySecurity app is available on App Store (iOS devices) and Google Play (Android devices).
3. What is the difference between the eufyHome App and the eufySecurity App?
eufyHome is designed for smart home products, such as RoboVac, smart light bulb, smart plug and more. eufySecurity is designed for security products only.
4. What are the compatible security devices with the eufySecurity App?
HomeBase series, eufyCam series, video doorbell series, floodlight camera series, indoor camera series, outdoor camera series, smart lock series, entry sensor, motion sensor, keypad and many more.
Note: SpaceView baby monitor series and Petcare series are not compatible with the eufySecurity app.
5. What is the minimum operating system requirement to use the eufySecurity App?
The eufySecurity app is compatible with Android OS (5.0+) and iOS (11+) phones and tablets. Please note using it on an operating system that does not meet the requirement may result in compatibility issues.
6. Is there a Windows/Kindle Fire version of the App?
Sorry. The eufySecurity app is not compatible with Windows phones and tablets or Amazon Kindle Fire tablets.
7. Can I share the device(s) with my family?
Yes. At the current stage, one device in the app can be shared with up to five guest accounts. See Share Your eufySecurity Devices With Your Family.
8. How do I update the eufySecurity App?
The eufySecurity app will display a pop-up notification window after the app is launched when there is an update available. You can also visit Google Play (Android devices) or App Store (iOS devices) to check for updates.
eufySecurity App v4.0 FAQ
Why are all my devices not visible after logging in?
If you choose a new region that is different from the previous one, the existing devices will not show up. Please log out of the app and reselect the correct region.
Why are all my shared devices not visible after logging in？
Please tap “My Home” and then tap the “Shared Device” to view all devices currently being shared with you.
How to enable the Security Report Feature？
The feature is disabled by default. You can enable it in the eufySecurity app. App side menu > Lab features > Daily Security Report.
What are the contents of the Daily Security Report?
The Daily Security Report contains all the thumbnails of the entire day, which can give you a quick overview of what happened in your home on a specific day.
Where is the Settings button for the device?
On the device tab, please click the “…” icon to find the Settings button.
Where is the Snooze function?
On the device tab, please click the “…” icon to find the Snooze button.
What is the difference between “Share Home” and “Share Device”?
With ”Share Home”, devices are either added or removed from a specific Home profile and it is not necessary to share the same Home profile again. The new device information of the specific Home will be automatically synchronized to other shared users.
On the other hand, “Share Device” emphasizes single device sharing and is more flexible. It is used when you want to share only certain devices.
Note: If the app version of the admin account is running v4.0, but the app version of the shared account is older than v4.0, the device can only be shared using “Share Device” and not “Share Home”.
Why are the device tabs of some devices different?
Depending on the products, the device tabs highlight the main features of a specific product, so the device tabs will be different.
Why the shared account can’t view the Daily Security Report?
Only the admin account has access to the Daily Security Report. If your account is a shared account, the Daily Security Report can’t be viewed.
Two-Step Verification for eufySecurity App
The purpose of enabling two-factor authentication is to protect you from any unauthorized access to your eufySecurity account.
How to enable 2FA verification?
1. App Account Settings
You will find two-factor authentication in Account Settings, tap on it and you will be able to either enable or disable it. In order to enable this option for the first time, you will have to enter the verification code sent to your email account.
Steps in the app: Select the menu icon at the upper left corner of the main screen > Select your email account > Account Settings > Select Two-factor authentication > Enable it.
For the app whose version is 4.5.5 or above, the steps to find two-factor authentication should be: Select the menu icon at the upper left corner of the main screen> Control Center> Two-factor authentication.
2. Update the App
If your app is an older version and you cannot find the above button, please update the eufySecurity app in Google Play or App Store first.
After you update the eufySecurity app, a pop-up notification window on the app’s main screen will prompt you to enable two-factor authentication. You can choose to either “Turn On” or “Cancel” according to your preferences. In order to enable this option for the first time, you will have to enter the verification code sent to your email account.
What is the logic of the verification code when 2FA is enabled?
1. Verification Code
2. Trusted Devices
After enabling two-factor authentication, trusted devices can log in without entering the verification code.
What if I turn off 2FA?
1. The trusted phone and phone number will be cleared.
2. Uninstalling the app on a mobile phone does not affect the two-factor authentication setting or the list of trusted devices. However, deleting the account will disable the two-factor authentication setting.
Update Firmware for eufySecurity Devices via App
The eufySecurity App will auto-update the devices’ status when you first open the App. This article applies to all eufy security devices using eufySecurity App.
Check Your Firmware Version
You can check the firmware version of your security device on the App under the page “About Device”.
Steps in App: Device Tab>… icon> Gear icon> Settings> General> About Device > System Version.
Update Your Firmware Version
Normally, when the eufy security device has network access (is connected to Wifi), it will upgrade the firmware automatically in the wee hours.
If the automatic update fails, please just wait another 24 hours. It will update again in 24 hours. You can use the current version. Don’t worry.
You can also manually update the devices’ software as well in the “About Device” page and check for firmware/check for firmware update. It will tell you if the firmware is up to date or not.
Download and Delete Videos via eufySecurity App
You are able to download videos or delete them from the App. Here is how.
How to Download Videos From App
1. Open eufySecurity App.
2. Tap Events
tab. In the events, all alerts videos will be collected from your eufy security products.
3. Tap one event you want to download and watch it.0.83
4. Download
it to your phone’s album.
How to Delete Videos From App
1. Tap Event
tab.
2. Delete single video
at the bottom of the page.
at the right corner of the event page, select one history video and delete it.3. Delete all
Tap edit button
at the right corner of the event page, select all and delete it.
The delete process in the App will also delete videos on the device’s storage. If the video is deleted, it cannot be restored.
How to Filter Videos in the App
1. Tap Event
tab.
2. Tap the filter button 
at the right corner of the event page, choose Devices/Video Type/Storage path to filter videos.
3. Download or Delete videos at your preference.
Failed to Download Videos via eufySecurity App
When you try to download the videos, you receive the “Failure to download” message. It is most likely the unstable network and slow upload/download speed.
Reset the Network
Please try resetting the network settings of your phone and also check if your network is stable. This will clear the network information connected to the phone, such as Bluetooth, application network restrictions and other settings.
1. For iOS devices, please follow setting > general > reset > reset network setting.
2. For Android devices, please try the following, different phones may be different.
Test the Download Speed
Please test your download speed via speed test or other tools. The download speed is at least 2Mbps.
Downloaded Video via the eufySecurity App is Shorter Than Recorded Video
If the download time does not match the video recording time, please refer to the following suggestions.
Update Firmware Version
Please update the latest firmware version. You can also manually update the devices’ software as well in the “About Device” page and check for firmware/check for firmware update. It will tell you if the firmware is up to date or not.
How to Clear Storage on eufySecurity DeviceNormally, new videos/information will overwrite the oldest ones. Sometimes, when your local storage on a security device is full, you may want to clear all videos. Here are Two Ways.
Delete All Videos
Select all videos in the Event tab and tap the edit button at the right corner of the page and delete all of the videos. (Events Page> Edit icon> Choose all the videos> Delete)
Clear Storage
1. For products work with HomeBase/Wi-Fi chime/Wi-Fi bridge
You can clear storage from HomeBase/Wi-Fi chime/Wi-Fi bridge directly.
Steps in App: Devices Tab> HomeBase Name/Wi-Fi chime/Wi-Fi bridge > Settings > Storage > Clear Storage.
2. For products perform alone with local storage
When the local storage is full, new videos will overwrite the oldest ones. You are able to clear or format the storage of SD card or local storage in the App.
Steps in App: Camera/Doorbell Settings > Storage/Camera Storage > Clear Storage / Format.
Warning: Formatting local storage will permanently delete all of the data stored on the device.
How to View Event History In eufySecurity App
Event history gives you a summary of the detected events that activated your camera system throughout the day, such as when the motion sensor detects movement.
How to View Event History?
In the eufySecurity app home screen, select Events tab on the navigation bar on the bottom.
You’ll see a list of events from the current day and a summary with the numbers of events and timelines for each day.
To see everything that happened on a particular day, select a specific day. The view will expand and show a chronological list of each activity spotted by each of your eufySecurity devices on that particular day.
How to Update the Events?
Each time you open the Security history, it gets updated with the latest available information. To refresh the view, simply slide down on the Events page.
.
Manual Video Recording in eufySecurity App
You are able to record videos manually in the live view page. Here is how.
1. Open the eufySecurity App.
2. Click to play the live view.
3. Tap the .“Record Video” button on the live view page to record videos manually.
4. Stop the recording and the video clip will be saved to your phone album. If videos haven’t been found in the album, please check if you can find the video on your file manager in the video category.
.
Setting Up an Activity Zone for eufySecurity Devices
To help you set up an activity zone for eufySecurity devices that record videos, such as eufyCams, doorbells, floodlight, wired cams and so on.
How to set up an activity zone?
1. Camera Settings> Motion Detection> Activity Zone> Click the ⊕ icon.
2. The new zone appears in the middle of the screen. Turn your phone into landscape mode for a full screen of your camera’s view. Make sure the screen rotation setting on your phone is already turned on.
3. Tap and drag the sides of the zones to change its shape. eufySecurity products include rectangle zone and hexagon zone.
4. Once you’ve given the Activity Zone the shape and location you want, tap the checkmark to save the zone.
If you set an Activity Zone, please ensure that the zone you have drawn covers the entire area of interest. Sometimes, users who set incomplete Activity Zones lead to eufySecurity devices missing motions.
What will happen if I set the activity zone?
1. If someone enters the zone, the system will push notifications and record clips.
2. If someone does not enter the zone, but in the camera image viewing, the system will not record and push notifications.
What can I do if it still sends a notification when activity zones are set?
You can fine-tune the area borders. Tuning the activity zone is a trial-and-error process as the camera’s views are different from user to user. If you still have doubts, please contact eufy customer service to assist with the activity zone.
.
How to Change the Wi-Fi Details for eufySecurity Devices
To help you change your Wi-Fi details in the App for eufySecurity devices.
To update your Wi-Fi details, here are the steps:
1. Enter the eufySecurity App.
2. Tap the HomeBase/Wi-Fi Chime/Wi-Fi Bridge in the device tab or tap the “…” in the device tab.
3. Settings> General>Wi-Fi Connection
4. Tap the Connection, choose Wi-Fi set up, and enter the password of the new Wi-Fi.
You are all set!
Note:
Motion Detection of eufyCamsWhat is Motion Detection?
Motion Detection is designed to monitor the situation from your camera’s live view by detecting and recording moving objects and then pushing notification alerts to your phone.
Motion Detection works by combining motion sensors, software image motion comparisons, and the AI engine. Detection distance can be adjusted with sensitivity settings.
In the eufySecurity App, the Motion Detection part usually includes four categories. They are Activity Zone, Detection Sensitivity, Detection Type and Motion Test Mode.
Note: For different versions of App and product, the UI page may have some tiny differences.
1. Activity Zone
Activity Zones can be set up in the Motion Detection settings. You can specify an Activity Zone within your eufyCam’s view in which you want the motion to be detected. Anything captured outside this area will be ignored by the system’s AI. You can now set up three Activity Zones to minimize the chance of false alerts.
The live-view from everyone’s camera, of course, will be different, so it is important you take the time to properly assess which Motion Detection settings are required.
2. Detection Sensitivity
There are seven sensitivity levels for eufyCam series. The corresponding PIR sensor sensitivity is Level 1 (1-20), Level 2 (21-50), Level 3 (51-70), Level 4 (71-80), Level 5 (81-88), Level 6 (89-92), Level 7 (93-100). The system’s default motion detection sensitivity is set at level 4. If you think that the detection distance is too short or it has occasionally missed some events, you can use the Motion test mode to increase the sensitivity and test the maximum detectable distance of the camera. Finally, adjust the camera’s motion detection sensitivity to the appropriate level to suit your home.
3. Detection Type
Motion Detection has two detection types:
Select this setting if you don’t want to miss any action that occurs in front of the camera. The camera will record and notify you of all motion events. All motion will be recorded and pushed both at day and night time.
When you select this setting the system’s AI will filter out non-human motion events. This is done to save the camera’s battery and to reduce the number of false alert notifications you receive. For safety purposes, Motion Detection will be switched to “All Motion” at night.
The system defaults to Human Only. During the day, the camera only records human motion events and the app only sends push alerts for humans. At night, all motion events are recorded and push alerts are sent by the app for all events. If you want to monitor more motion events during the day, such as cars or animals, try switching to All Motions mode.
4. Motion Test Mode
Before you confirm the sensitivity value for your house, you could test the Motion sensitivity to adjust the motion sensor well.
Change the Language of eufySecurity App
To help you change the language in eufySecurity App. At present, eufySecurity App will use the first language that it supports from Language & Region settings. You can select a different language for eufySecurity to use if you prefer.
Change the Language on Your iPhone Device
To change the language of eufySecurity App on iPhone device, please go to the iPhone settings or eufySecurity App permission for settings.
1. Tap the main Settings on the iPhone and scroll down until you see eufySecurity App.
2. Tap the eufySecurity App and you will see a “Language” option under Preferred Language.
3. Tap it and select the language you want to use for the eufySecurity App.
If you want to change it via eufySecurity App side, here are the steps: Slide the three-lined side menu > Settings > App Permissions > Preferred Language > Choose Language.
Change the Language on Your Android Device
To change the language of eufySecurity App on Android devices, please set it on your phone settings > system (system management) > language. Different Android may have different UI pages, please change the settings accordingly.
1. On your Android device, tap Settings.
2. Tap the System and find the Language option.
If you can’t find “System”, you can search for “language” in the settings search bar.
3. Select the language you want to use for the eufySecurity App.
Note: eufySecurity App supports languages such as English, Arabic, Dutch (Netherlands), French, German, Italian, Japanese, Korean, Spanish, Vietnamese. More options are on the way.
How to Set Up Schedules for eufySecurity Devices
If you want the system to automatically switch security mode based on the time of the day, you can set a schedule security modes.
The schedule will work with the “Home”, “Away” and any of your customized modes if you set the specific time period for each mode.
For example, if you often leave your home at 7:00 am for work and come back to your house at 6:00 pm, you could set Away mode from 7:00 am to 6:00 pm, Home mode from 6:00 pm to 10:00 pm, Customized mode from 10:00 pm to 6:00 am the next day to guard your house.
.
Setup Process
1. Click on the blank area of the schedule time table or click on the “+” in the upper right corner to add a new schedule time period.
2. Select mode from Home, Away, Customized mode.
3. Customize your Activation time.
4. Choose if the Schedule mode will repeat in specific days.
5. Tap Save and edit another schedule.
Note: If there is a schedule with conflicting time periods, the new Schedule will directly overwrite the old schedule.
Default Disarmed Mode
For the new Schedule setting, the new Disarmed mode will be added, and you can disarm all devices with one click. The schedule background table will be set to Disarmed mode. You can add a mode to the background table, and the unset time periods will set to Disarmed mode.
