This guide is a collection of issues related to AXIS Camera Station and how to troubleshoot them. The issues are stored under a related topic to make it easier to find what you are looking for, a topic can be for example audio or live view. For every issue there is a solution described. Troubleshooting can sometimes be to reproduce the problem in order to find your solution.
The AXIS Camera Station service
The AXIS Camera Station service restarts often
The server can be overloaded which causes a long task queue and might also corrupt the databases.
Devices in AXIS Camera Station
Common issues
|
Can’t contact the camera |
|
|---|---|
|
AXIS Camera Station can’t contact the camera. The listed cameras are not added. |
• Check that the camera is connected to the network, that power is connected, and that the camera is up and running.
• Go to Configuration > Add devices and try to add the camera again.
|
|
Installation was canceled |
|
|---|---|
|
The installation was canceled by the user. The listed cameras are not added. |
To add the cameras, go to Configuration > Add devices. |
|
Fail to set password on camera |
|
|---|---|
|
Password can’t be set for the listed cameras. |
• To set the password manually, go to Configuration > Devices > Management.
• Right-click the camera and select User Management > Set password.
|
Device can’t be added
If the device was used in a different system before being added to AXIS Camera Station, a factory default of the device might be required
It’s possible to add another device model.
If it’s not possible to add another device model, troubleshoot the camera. Go to axis.com/support/troubleshooting.
Can’t update device firmware through AXIS Camera Station
If it’s not possible to upgrade the camera from its webpage:
Firmware can’t be upgraded for all devices:
Firmware can’t be upgraded for specific models:
No devices found
AXIS Camera Station automatically searches the network for connected cameras and video encoders but can’t find any cameras.
Repeated message “Reconnecting to camera in 15 seconds”
This might indicate that:
Possible solutions for graphics card problems:
Read Also : Senstar Thin Client User Guide 2024
Recordings
See Live view for more information about possible performance issues influencing recordings and playback.
Common issues
|
Continuous recording is not enabled |
|
|---|---|
|
Continuous recording is not enabled for the listed cameras. |
• To enable continuous recording, go to Configuration > Recording and events > Recording method.
• Select the camera and turn on Continuous.
|
|
Can’t record on the specified drive |
|
|---|---|
|
The recording storage (local storage or network storage) can’t be configured. |
• To use a different storage, go to Configuration > Storage > management.
• Add the storage and configure the storage settings for the cameras that should record to the storage.
|
|
Fail to install the AXIS Video Content Stream application |
|
|---|---|
|
This error message is displayed if the application can’t be installed on a camera that supports AXIS Video Content Stream. |
• To install the application manually:
• Go to Configuration > Devices > Management.
• Right-click the camera and select Install camera application.
|
Recording doesn’t start
Recordings don’t start or stop after a few seconds.
It could be that the disk is full or that there is too much intruding data.
Recording gaps during continuous recording
Along with gaps, AXIS Camera Station alarms show “Recording errors”.
The gaps can occur for several reasons, such as:
Check if the recording gaps happen on all the cameras.
If it doesn’t happen to all the cameras, check if the camera is overloaded. Questions that will help to sort things out:
Possible solutions:
For more information, see Live view and playback performance.
Can’t play exported recordings
If Windows Media Player doesn’t play your exported recordings, check the file format. Exported recordings can be played using Windows Media Player (.asf files) and AXIS File Player (.asf, .mp4, .mkv). For more information, see Play and verify exported recordings in the AXIS Camera Station user manual.
Note
The player will automatically open all recordings that are in the same folder as the player.
AXIS File Player is a free software for video and audio playback. You can select to include it with the exported recordings, no installation is required. To play recordings, open AXIS File Player and select the recordings to play.
Recordings disappear
Recordings are only saved for a specified number of days. To change the number of days, go to Configuration > Storage > Selection.
If the storage becomes full, recordings will be deleted before the designated number of days.
To avoid a full storage, try the following:
Failover recording issues
The failover recording is not recording on the server after the connection is restored.
Possible causes:
The failover recording implementation in AXIS Camera Station is not designed to handle the following use cases:
