Arlo Secure App FAQ and User Guide

Arlo Secure App FAQ and User Guide

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Arlo Secure App FAQ and User Guide, Protect your everything with Arlo’s award-winning system, video doorbells, cameras, and floodlight. Control your home security from anywhere with one, easy-to-use app to protect your home, inside and out. Personalize your entire home system with the . Control multiple locations at once and quickly arm or disarm your system with one tap in modes.

Table of Contents

How do I switch my Location in the Arlo Secure App

ou can view and manage your based on Locations in Arlo Secure App 4.0.

To add additional Locations, visit: How do I add, edit, or delete a Location in Arlo Secure App 4.0?

To switch Locations:

1.Launch the Arlo Secure App.
2.Tap 
3.Select the desired Location from the list.

Arlo Secure App FAQ and User Guide

Read More : VIGI Security Manager User Guide

How do I play videos from the feed in my Arlo account?

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How do I play videos from the library in my Arlo account?

The feed is where all of your video recordings and snapshots are stored. You can use the filter and the calendar to find and view specific recordings. The number of days that your content is saved depends on your service plan.

For more , visit: What are the available Arlo subscription plans and how much cloud storage is available?

Note: To ensure content is not permanently lost, download important files to your mobile device or computer. All content, including content marked as Favorite, is deleted based on your Arlo Secure plan subscription.

 

To play videos from the feed:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2.Tap or click Feed.
3.Tap or click the thumbnail of the video that you want to view.

To pan and zoom using a mobile device:

• Use the pinch gesture to zoom in and out of the video.
• Touch and drag to move around the zoomed-in frame.

To Favorite, Share, Donate, Download, or Delete a video:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2.Tap or click Feed.
3.On the Arlo Secure App, swipe left and tap .
On my.arlo.com, click .
4.Select Favorite, Share, Donate, Download, or Delete.

For more information, visit:

How do I filter events and video recordings in my Arlo Feed?

This article is for the Arlo experience with Feed. For the Arlo experience with Library, visit: How do I use the Arlo library filter?

You can use the filter to find and view events and video recordings based on criteria that you select.

Note: The Feed will depend on the Location selected in the Arlo Secure App. If you have multiple Locations set, make sure to check if you have selected the correct Location before using the filter.

To filter your Feed:

1.Launch the Arlo Secure App. 
2.Tap Feed.
3.Tap 
4.Tap Event Type or Devices.
5.Tap the switches to select or deselect the FILTER TYPES.
6.Tap < to go back to the previous screen. 
7.Tap Save.
Your Arlo Feed is now filtered according to your selected criteria. 

When you use filters, only the events and video recordings in your Feed that match your selected filter types are displayed. 

To turn off filters in your Feed:

1.Launch the Arlo Secure App. 
2.Tap Feed.
3.Tap 
4.Tap Event Type.
5.Tap Select All.
6.Tap < to go back to the previous screen.
7.Tap Devices.
8.Tap Select All.
9.Tap < to go back to the previous screen.
10.Tap Save.
Your Arlo Feed will now show all Event Types for all Devices.

How do I delete items from my Arlo Feed?

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How can I delete content from an Arlo library?

You can delete items in your Arlo Feed using the Arlo Secure App or by logging into my.arlo.com.

To delete Feed items with the Arlo Secure App:

1.Launch the Arlo Secure App.
2.Tap Feed.
3.Swipe left on the feed item you want to delete.
4.Tap Delete.

To delete Feed items with my.arlo.com:

1.Log into my.arlo.com.
2.Click Feed.
3.Click  next to the item you want to delete.
4.Click Delete.
5.Click Delete again to confirm.

What are Arlo Smart Notifications and how do I set them up? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: What are Arlo’s advanced motion alerts, and how do I set them up?

Using advanced AI, Arlo security cameras alert you when important is detected and filter out everyday movement, such as tree branches. This feature ensures that you can see and react to important motion happening on your camera.

Note: Arlo Smart Notifications are available with a subscription plan. For more information, visit: What are the available Arlo subscription plans and how much cloud recording is available?

Motion Detection Options

You can activate any combination of the following features in the Arlo Secure App to determine what kind of motion alerts you want to receive:

• Person Detection. With the Arlo Person Detection feature, you receive real-time alerts when people approach your home. The person detection feature also allows you to search your recordings for videos containing people. For more information, visit: What is Arlo’s Person Detection feature? – Arlo Secure 4.0
• Package Detection. The Package Detection feature allows you to receive rich notifications when your Arlo camera sees a package being picked up or dropped off. With Package Detection turned on in the Arlo Secure App, your camera detects packages as small as a shoe box. For more information, visit: What is the Arlo Package Detection feature? – Arlo Secure 4.0
• Animal and Vehicle Detection. The Vehicle Detection feature detects cars, trucks, buses, motorbikes, and bicycles, and allows you to receive rich notifications when your Arlo camera detects a vehicle. The animal detection feature allows you to receive rich notifications when your Arlo camera detects an animal. It detects any animal larger than a small rodent. For more information, visit: Arlo Animal, Vehicle, and Person Detection – Arlo Secure 4.0
• Smoke/CO Detection. The Smoke/CO Alarm Detection feature notifies you in the Arlo Secure App when an Arlo camera hears a smoke and/or carbon monoxide (CO) detector alarm. Your Arlo camera records until activity stops or for a fixed length of time. For more information, visit: What is the Arlo Smoke and CO Alarm Detection feature and how do I set it up?

 

To set up Smart Notifications for your Arlo camera:

When motion detection is enabled for your Arlo camera, you can choose what type of motion you want to be notified about.

Note: Smart Notifications are set up separately for each camera.

1.Launch the Arlo Secure App.
2.Tap  
3.Select a Location under LOCATIONS AND PLANS.
4.Tap Smart Notifications.
5.Select an active camera.
6.Tap the switches under MOTION ALERTS to toggle People, Vehicles, Animal, and All Other Motion on or off.
7.Tap the switches under AUDIO ALERTS to toggle Smoke/CO Alarm and All Other Audio on or off.
For more information, visit: What is the Arlo Smoke and CO Alarm Detection feature and how do I set it up?
8.Tap the switch under ALERT OPTIONS to toggle Animated Preview on or off.
With Animated Preview enabled, rich notifications will display an animated preview of the event.

To set up Package Detection for your Arlo camera:

1.Launch the Arlo Secure App.
2.Tap  
3.Select a Location under LOCATIONS AND PLANS.
4.Tap Package Detection.
5.Move the camera from Inactive Cameras to Active Cameras:
Note: Only one camera can be active at a time.
• Move the camera by tapping the three bars to the right of the camera and hold while dragging it up and dropping it into the Active Cameras list.
• This will move the camera up and enable Package Detection for the device.

View Arlo Motion Alerts

When important motion is triggered on your camera, you will first receive a push notification with a thumbnail image from the video. Once the video has completed recording, a second push notification is sent to replace the first, providing a thumbnail video preview.

Note: If the first push notification is closed before the recording has completed, a second push notification will still be received when the recording is complete with the thumbnail video.

To view the video and control your Arlo system from a rich notification:

1.Press and hold the notification from your device’s lock screen.
An image of a Person Detected interactive notification from the Arlo app, showing the Emergency Response call to action.
2.Tap the notification again to open the Arlo Secure App or tap Activate Siren, Call Friend, or Emergency Response. 
Note: Emergency Response is available for Arlo Secure Plus subscribers in the US only.

How do I set up Push Notifications or Email Alerts? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How do I set up Push Notifications or Email Alerts?

With Arlo devices, you can choose to receive email alerts and push notifications when motion or sound is detected. You can also choose to send email alerts to someone else or to multiple people.

To edit the notifications associated with your Arlo device, you must edit the modes and rules for that camera. For more information about modes and rules, visit: About Arlo Routines, Modes, Rules, and Automations

To set up email alerts or push notifications:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2.Tap or click Routines.
3.Tap or click Arm Away, Arm Home, or Standby.
4.Tap or click Add a Rule if your device is not displayed under Rules. If your device is listed, skip to step 7.
5.Choose an available device for the rule.
6.Tap or click Save.
7.Select the device listed under Rules.
8.Tap or click the switch for Motion Detection or Audio Detection if they are not already enabled. Other Arlo devices may have different options such as Smoke Alarm, Access Opened, Sensor Motion, Water Leak, etc.
9.Tap or click Send Notification to select what type of notification to receive.
10.Tap or click the Notify Everyone switch under Push Notification or the Enable Action switch under Email.
Note: If desired, add addtional email addresses in the Add an Email field.
11.Tap or click Save.

For more information, visit: How can I receive text notifications from my Arlo system instead of email notifications?

How do I turn the siren on my Arlo camera on or off? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How do I turn the siren on my Arlo camera on or off?

If your camera includes an integrated siren, you can use the Arlo Secure App to turn the siren on or off. You can also set up a trigger to activate the siren.

Activate an Arlo camera siren manually

To turn the siren on or off:

1.Launch the Arlo Secure App.
2.Tap Devices.
3.Select your camera.
4.Tap  to live stream the camera.
5.Tap 
6.Tap Activate Siren.
7.Swipe the siren icon to the right to activate the camera siren.
8.Tap Deactivate Siren to turn the camera siren off.

Set up a siren trigger

To create a rule that includes a siren trigger:

1.Launch the Arlo Secure App.
2.Tap Routines.
3.Tap Arm Away or Arm Home.
4.Under Rules, select your camera.
If your device is not listed, tap Add a Rule.
Select your camera.
Tap Save, then select the camera under Rules.
5.Under When, tap the Motion Detected or Audio Detected switch.
6.Under Then, tap the Activate Siren switch.
7.Tap Finish.

How do I add friends on my Arlo Secure App? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How do I add friends on my Arlo Secure App?

Friends are additional users on your Arlo account. Friends are granted limited access to your Arlo account. You can select which Arlo devices your friends can see. You can also give your friends access rights for additional privileges.

To add a friend to your Arlo account:

1.Launch the Arlo Secure App or log in to my.arlo.com.
2.Tap  in the Arlo Secure App or click Settings on my.arlo.com.
3.Tap or click People.
4.Tap or click  to add a person.
5.Enter the First Name, Last Name, and Email address of the person that you would like to add.
6.Select the devices that you want your friend to be able to access.
7.Tap or click the Allow Access Rights switch to grant the user additional privileges.
For more information, visit: What privileges do my friends have when I grant them access rights in my Arlo account? – Arlo Secure 4.0
8.Tap or click Send Invite.
An email message is sent inviting your friend to create an Arlo account. Your friend’s name is displayed under People with a Pending status until they accept the invitation.

Note: Friends are not able to see the devices until the invitation is accepted.

For your friend to accept the invitation they must:

1.Open the email invitation.
2.Click Create Account in the body of the email to launch the my.arlo.com website.
3.On the website, click Create Account if they are a new Arlo user or click Sign In and use their existing email address and password if they have an existing Arlo account.

For your friend to view shared devices:

1.Launch the Arlo Secure App.
2.Tap Devices.
3.If the Arlo devices are not listed, your friend may need to switch the Location.
For more information, visit: How do I switch my Location in the Arlo Secure App?

What is the Devices tab in the Arlo Secure App?

The Devices tab in the Arlo Secure App provides access to all of your Arlo devices for your Location. If you have Arlo devices in more than one Location use the Location switcher to find the rest of your devices. For more information on Locations, visit: How do I switch my Location in the Arlo Secure App?

On the Devices tab you can:

• Tap or click the Play icon in the center of the Device card to livestream your camera
• Tap or click elsewhere on the Device card to see the Device Detail screen
• Tap or click the Add icon  to add additional Arlo devices
• Tap or click the Edit icon  to edit or remove an Arlo device
• Tap or click the Edit icon  and then the Settings icon  to change Device Settings

If you would like to have a customized view with only the devices you want to see most often, you may also set up a Dashboard within the Arlo Secure App. For more information, visit: What is the Dashboard on my Arlo Secure App and how does it work?

How do I adjust Arlo video recording length? – Arlo Secure 4.0

Most Arlo cameras can record until activity stops, up to 5 minutes. If you set the camera to record until activity stops, the camera will record as long as it detects audio or motion (up to 5 minutes). If the event exceeds 5 minutes, a new recording will start. You can also set your Arlo cameras to record videos for a fixed length from 10 seconds to 2 minutes long. Recording requires either an Arlo Secure subscription or local storage.

For more information, visit:

To adjust Arlo video recording length:

1.Launch the Arlo Secure App.
2.Tap Devices.
3.Select the device you want to adjust.
4.Tap 
5.Tap Default Mode Settings.
6.Under RECORDING LENGTH, select between Record until activity stops for recording length up to 5 minutes, or Record for a fixed length. Move the slider to adjust the recording length from 10 seconds to 2 minutes.

How do I change the motion sensitivity on my Arlo camera? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Arm Away, Arm Home, and Standby. If you have the Arlo Secure App experience with Arm and Disarm, visit: How do I change the motion sensitivity on my Arlo camera?

If you get too many or too few motion detection notifications, try these steps to test or adjust the motion detection sensitivity of your Arlo camera.

To test Arlo camera motion sensitivity settings:

1.Launch the Arlo Secure App.
2.Tap Devices.
3.Select your camera.
4.Tap 
5.Tap Default Mode Settings.
6.Tap Motion Detection Test.
7.Move the slider left or right to increase or decrease motion detection sensitivity. Start at the Low .
8.Walk in front of your Arlo camera from a distance of 5-10 feet to trigger motion detection.
9.Keep moving and increase the motion detection level to higher settings until the LED on the camera starts blinking. This means the camera has detected your motion and should be at this level.
Note: This test does not save new motion detection settings.

To change motion detection settings on your Arlo camera:

1.Launch the Arlo Secure App.
2.Tap Devices.
3.Select your camera.
4.Tap 
5.Tap Default Mode Settings.
6.Move the Motion Detection slider left or right to change the motion detection sensitivity level.

Note: You can also use Activity Zones to focus on specific areas. For more information, visit: What are Arlo Activity Zones and how do I create them? – Arlo Secure 4.0

About Arlo Routines, Modes, Rules, and Automations

This article is for the Arlo Secure App experience with Arm Away, Arm Home, and Standby. If you have the Arlo Secure App experience with Arm or Disarm, please visit: About Arlo Modes and Rules

Modes and Rules let you tell your Arlo system what to do in different situations. Each Mode uses one or more Rules to control your Arlo system.

For example, you can set your Arlo system to record a 30-second video when the motion sensor is activated on a specific camera and alert you with push notifications.

Arlo Modes

Arlo Modes give you control over how your cameras respond to motion or sound. Modes tell your Arlo cameras to respond differently at various times. For example, you probably don’t want to receive an alert about motion when you are at home trying to relax. You might also want to turn on a different Mode when you are away on vacation to better protect your home. 

Arlo has three Modes:

Arm Away

• Detection that is on when you are not at home.
• This represents the highest level of security.
• You will want to have all cameras and devices active with most motion triggers, as this Mode is for when you are not at home.
• When a camera is added to your Arlo account, a Rule will be added to the Arm Away Mode.

Arm Home

• Detection is on when you are at home and has reduced monitoring.
• This represents an intermediate level of security.
• Your devices will be active depending on the triggers set when you are at home.

Standby

• Lowest level of detection.
• At any time, you can adjust the triggers based detection level of your choice.

Each Mode is fully customizable based on the level of detection you want. You might want to set one Mode in which some motion sensors and cameras are active, but others are not. For example, when you are sleeping, your exterior cameras can be activated based on the selected Mode, but your interior cameras will be inactive.

Arlo Rules

For each Mode, you can set the Rules for your devices. First, select an available device for the Rule. You can also use devices to trigger other devices; for example, you can set motion on a Video Doorbell, to trigger a different camera to record an alternate view.

When

• The trigger can be Motion Detection, Audio Detection, or both depending on the device.
• Other devices such as Arlo All-in-One Sensors have different options.
• If you subscribe to Arlo Secure you can also select Person, Package, Animal, Vehicle, or Other Motion for Advanced Motion Detection. For more information, visit: What are Arlo’s advanced motion alerts, and how do I set them up?

Then

• Under Then, select Record Video, Take Snapshot, Activate Siren, or Send Notification. Options vary by device.
• You can also Add an Action to further customize your Rule or cross-trigger other Arlo devices to perform actions.
• Each device that responds to motion or sound can record video, take a snapshot, or do nothing.
• You can set the video to record until the activity stops, or you can set a manual length of the video recording from a minimum of ten seconds to a maximum of 120 seconds.
• If your camera includes an integrated siren or if you use an Arlo SmartHub or Base Station, you can turn on a siren in response to a trigger.

Notifications

• When a trigger is detected, Arlo can send you push notifications, email alerts, or both.
• You can also send email alerts to friends, family members, pet sitters, or anyone who might need to respond when a camera is triggered.
• For more information on setting up text notifications, visit: How can I receive text notifications from my Arlo system instead of email notifications?

To edit Rules:

1.Launch the Arlo Secure App.
2.Tap Routines.
3.Tap
4.Tap Arm Away, Arm Home, or Standby.
5.Tap the Arlo device you want to edit.
6.Edit the Rules and tap Save.
7.Tap Finish.

Note: Changes to settings on the Arlo All-in-One Sensor can take up to five minutes to take effect. To force immediate changes, press the button on the bottom of the All-in-One Sensor.

Arlo Automations

Automate your devices to do what you want when you want. For example, when you leave in the morning, set your Arlo system to automatically change from Arm Home or Standby to Arm Away Mode for device activation and increased security.

In Arlo Automations, you can:

Add Schedule

• Create a custom schedule to manage your Arlo system.
• For example, create one Schedule Automation for 9AM to set your system to Arm Away, while you are at work, and create another Schedule Automation for 6PM to set the system to Arm Home or Standby when you return.
• You can also have Scheduled Automations match up with your local Sunrise or Sunset time.

Add Arrive/Leave

• Create an arrive or leave automation to manage your Arlo system.
• For example, when someone arrives at your location automatically set the Mode to Standby.

How do I add a Schedule Automation to my Arlo system?

This article is for the Arlo Secure App experience with Arm Away, Arm Home, and Standby. If you have the Arlo Secure App experience with Arm and Disarm, visit: How can I set a schedule for my camera in my Arlo account?

You can create one or more Schedule Automations to take different actions for your Arlo system based on the time of day, and day of the week. The Schedule Automations allow your system to take actions such as Change Mode, Record a Video, or Adjust Device Settings.

• A Schedule Automation allows you to take one or more Actions at one specific time of the day, on one or more days of the week.
• Schedule Automations recur on a weekly basis. You can also set the time to the sunrise or sunset time for your location.
• You can set a Schedule Automation to only take action when your system is set to a specific Mode.
• You may create multiple Schedule Automations to trigger different actions at separate times.

In configurations where you would like to have actions occur at different times of day, you will need to set up separate Schedule Automations, one for each time of day an action should occur.

For example, if you want an automation to set the mode for your system to Arm Away at 9:00am Monday through Friday, and then set the mode to Arm Home starting at 4:00pm Monday through Friday, you will need to set up two separate Schedule Automations.

• Create one Schedule Automation for Change Mode to Arm Away at 9:00am.
• Create a second Schedule Automation for Change Mode to Arm Home at 4:00pm.

To create a Schedule Automation: 

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com. 
2.Tap or click Routines.
3.Tap or click in the upper-right corner of the screen.
4.Tap or click Add Schedule.
5.Select which days of the week you would like the Schedule Automation to occur.
6.Set the time for the Schedule Automation to occur.
Alternately, you can set the time to match the sunrise or sunset for your location.
For information on configuring the Sunrise/Sunset feature on Schedule Automations, visit: How does the Sunrise/Sunset feature work for my Scheduled Automation on my Arlo System?
7.Tap or click Add Action. Select the action you would like to occur at the selected time and configure the Action.
8.Tap or click Next or Save on the Action configuration screen.
9.Choose the device that you would like to use for the Action and tap or click Next.
10.Enter a name for the Schedule Automation.
We recommend using a name that reflects the function of the automation. For example, if the automation is to set Arm Away in the morning during weekdays, name the automation “Arm Away Weekday Mornings”.
11.If you would like to have the Schedule Automation only occur when your system is in a specific mode, tap or click Always Enabled to change which modes are enabled. All three modes are enabled by default.
12.If you would like to more than one Action take place at the specified time, tap or click Add Action.
13.Tap or click Save. Your new schedule automation is saved.

Available Actions

There are several actions available to configure for Schedule Automations. Available Actions vary depending on the devices installed at your location.

Change Mode. Set the Mode of your system to Arm Away, Arm Home, or  Standby.

Record a Video. Trigger a video recording at a specified time on one of your Arlo cameras. If you would like to have multiple cameras record, add an additional Action for each camera.

Turn On a Light / Turn Off a Light. Turn the light on or off your Arlo Pro 3 Floodlight.

For information on configuring the Light Settings for the Arlo Pro 3 Floodlight, visit: How do I adjust the light settings on my Arlo Pro 3 Floodlight Camera? – Arlo Secure 4.0

Activate Siren. Activate the Siren on an Arlo device. If you would like multiple devices to sound, add an additional Action for each device.

Send Notification. Trigger a Push Notification or Email to be sent.

Adjust Device Settings. Allows you to automatically modify certain Device Settings for your device. Settings that may be modified with an Automation include Motion Sensitivity, Audio Sensitivity, Recording Duration, and Siren Settings.

Panic. Triggers the Panic response for the Arlo Home Security System. Will activate lights and sirens at your Location. Users with Arlo Professional Monitoring may have 24/7 live security experts contacted as well.

WARNING: Configuring a Panic Action on a Schedule Automation is not recommended.

• For more information on configuring the Panic feature, visit: What is the Panic Button on my Arlo Keypad Sensor Hub and how do I use it?
• For additional information on Arlo Professional Monitoring, visit: What is Arlo Professional Monitoring?

Default Mode Settings

Settings for several Actions configured above are located in the Default Mode Settings. Default Mode Settings allows you to set defaults for features including Motion Sensitivity, Audio Sensitivity, Recording Length, and Siren.

To modify the Default Mode Settings:

1.Launch the Arlo Secure App or visit: my.arlo.com
2.Tap or click Devices.
3.Tap or click the camera.
4.Tap or click 
5.Tap or click Default Mode Settings.
6.Adjust the settings as desired for the camera.

How do I add, edit, or remove rules in my Arm Away, Arm Home, and Standby Modes for my Arlo system?

This article is for the Arlo Secure App experience with Arm Away, Arm Home, and Standby. If you have the Arlo Secure App experience with Arm and Disarm, please visit: About Arlo Modes and Rules

Arlo modes give you control over how your cameras respond to motion, sound, or other changes detected in your home. Modes let you configure your Arlo devices to respond differently depending on your needs. By editing, adding, or removing rules on each mode, you allow your camera to take action as preferred. For example, if you are away from home and don’t expect visitors, you would want motion in your living room to trigger your camera to record and notify you. However, you would not want to receive notifications for motion when you are at home watching TV.

The Arlo Secure App has three modes:

•  Arm Away
•  Arm Home
•  Standby

All three modes can be fully customized by adding, editing, or removing rules based on the level of detection you prefer.

When adding a camera to your Arlo system, a new rule to record video upon motion detection is created automatically under the Arm Away mode.

Note: video recording requires an Arlo Secure subscription. You can also set your camera to record to local storage when connected to compatible Arlo SmartHub or Base Station. In the case that you do not have a subscription or local storage, the new rule created will send push notifications when motion is detected.

To add a rule for a device on a specific mode:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2.Tap or click Routines.
3.Tap or click Modes.
4.Tap the Mode where you want to add a new device.
On my.arlo.com, click next to the Mode.
5.Tap or click Add a Rule.
6.Choose an available device for the rule.
7.Tap or click on Save. The rule for the device will now appear in the rules list for the selected mode.
8.Tap on the rule to change the rule settings for the device.

For cameras and video doorbells, the newly created rule will have the following defaults:

• When:
◦ Motion Detected: On
◦ Audio Detected*: On
• Then:
◦ Record Video**: On
◦ Send Notification:
· Push Notification: On
· Email: Off
◦ Activate Siren*: Off

* – Audio Detection and Siren features are available on select models.
** – Record video option enabled when subscribed to an Arlo Secure subscription or local storage is configured for the device.

To edit a rule for a device for a specific mode:

Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.

1.Tap or click Routines.
2.Tap or click Modes.
3.Tap the Mode where you want to edit a rule.
On my.arlo.com, click next to the Mode.
4.In the Rules list, tap or click the device to change its rules.
5.Select or de-select the detection method for the rule.
6.Select or de-select actions for the rule, such as Record a Video, or Activate Siren
7.Tap on Add Action to add additional actions available for your system.
8.Tap or click Finish in the upper right-hand corner of the screen once complete.

Note: Settings for most devices update immediately. Some low-power devices such as the Arlo All-in-One Sensor may take up to five minutes before they go into effect. Press the button on the All-in-One Sensor to apply changes immediately.

https://downloads.arlo.com/files/answer_media/EXTERNAL_KB/App%204.0/Icons/rule_automation3.png

To remove a specific device from a mode:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2.Tap or click Routines.
3.Tap or click 
4.Tap or click the Mode Name where you want to remove a rule.
5.On the Arlo Secure App:
• Swipe left on the device you want to remove from the Mode.
• Tap the delete icon.
• Tap Delete to confirm

On my.arlo.com:

• Click the device for which you want to remove a rule.
• Click Delete Rule.
• Click Delete again to confirm. 

Note: Settings for most devices update immediately. Some low-power devices such as the Arlo All-in-One Sensor may take up to five minutes before they go into effect. Press the button on the All-in-One Sensor to apply changes immediately.

What are Arrive/Leave Automations and how do I set it up for my Arlo system?

This article is for the new experience of Arlo Secure with Arm Away, Arm Home, and Standby. If you have the Arlo Secure App experience with Arm and Disarm, please visit: How does Arlo Geofencing work and how do I set it up?

The Arlo Secure App allows you to set up Arrive/Leave Automations. This is a virtual fence that helps to discover when someone arrives or leaves your home. You can use the Arrive/Leave Automation to set the Mode on your system to Arm Away, Arm Home, or Standby. 

To create Arrive/Leave Automations:

1.Launch the Arlo Secure App.
2.Tap Routines.
3.Tap Automations.
4.Tap 
5.Tap Add Arrive/Leave.
Note: You can create an Arrive/Leave event to manage your devices based on when you approach or exit your home. For example when Anyone Arrives, you can automatically set the mode to Standby.
6.Tap Anyone Arrives.
Note: Anyone Arrives is the default setting for a new rule. If desired, select specific people by tapping on Specific People Arrive, then tap on the users to add or remove them from the automation. You can also select Everyone Leaves or Specific People Leave. For more information, visit: How do I add friends on my Arlo Secure App? – Arlo Secure 4.0
7.Tap Save.
8.Tap Add Action to choose actions for your Arlo system or devices when people leave or arrive.
9.Follow the in-app instructions to complete the various action steps.

Location services permissions are required to be enabled on your mobile device for the Arrive/Leave Automations to work properly:

For Android devices:

By default, your Android device enables the overall location service, though you need to grant permission to each app you install. If location services have been turned off for your Android device, you can switch it back on with a few taps.

• In Location settings, ensure Location is set to On, and Improve Accuracy is enabled for Wi-Fi Scanning and Bluetooth Scanning. 
• In the Android Settings for Apps, ensure the Arlo Secure App has the Location Permission set to Allow all the time. 

For iOS devices: 

If location services have been disabled for your iOS device, you can turn it back on with a few taps.

• Go to your device Settings.
• Scroll down and tap Arlo Secure.
• Ensure Location access is set to Always and Precise Location is set to On. 

For both Android and iOS devices:

Ensure Wi-Fi is enabled. Enabling Wi-Fi on your mobile device improves location accuracy, even if you are not connected to a Wi-Fi network.

How do I add and manage multiple users for Arrive/Leave Automations?

This article is for the Arlo Secure App experience with Arm Away, Arm Home, and Standby. If you have the Arlo Secure App experience with Arm and Disarm, visit: How do I add and manage multiple mobile devices for geofencing?

Arrive/Leave Automations allow your Arlo system to automatically change the mode of your system when someone arrives home, or when someone leaves. By default, Arrive/Leave Automations are set to work for all of your shared users on your Arlo system. You can manage the list of specific people that will trigger the action once they are detected by your device.

To add and manage multiple users:

1.Launch the Arlo Secure App.
2.Tap Routines.
3.Tap Automations.
4.Tap 
5.Tap Add Arrive/Leave.
6.Tap Anyone Arrives.
Note: By default, Anyone Arrives is the pre-set setting.
7.Tap Specific People Arrive or Specific People Leave.
8.Choose the specific names.
9.To remove people from the Specific People Arrive or Specific People Leave list, simply tap the name again.
Note: Your friend must be added to the Arlo account first to be able to be added on Specific People lists. For more information, visit: How do I add friends on my Arlo Secure App? – Arlo Secure 4.0
10.Tap Save.

Arrive/Leave Automation uses a combination of GPS, cellular data, and Wi-Fi data on a per location basis. If you wish to set up your Arrive/Leave automations for multiple locations, you must set up separate Arrive/Leave Automations.

For more information, visit: Why am I unable to upgrade my Arlo Secure App 4.0 to the new experience?

Arm or Disarm Arlo Devices – Arlo Secure App 4.0

This article is for the Arlo Secure App experience with Arm Away, Arm Home, and Standby. If you have the Arlo Secure App experience with Arm and Disarm, visit: Arm or Disarm Arlo Devices

You can use the Arlo Secure App to select different modes in Arming and Disarming your Arlo devices. The Arlo Secure App comes with these modes. Each one represents a different level of security: 

 Arm Away

• This represents the highest level of security.
• Detection that is on when you are not at home.
• You will want to have all cameras and devices active with most motion triggers. 

 Arm Home

• This represents an intermediate level of security.
• Detection is on when you are at home and has reduced monitoring.
• Your cameras devices will be active depending on the set triggers.  

 Standby

• This represents the lowest level of security.
• This mode is normally used when you do not want to trigger any devices. 
• You can choose to still receive notifications when an event is detected.

Each Mode is fully customizable based on the level of detection you want. You might want to set one Mode in which some motion sensors and cameras are active, but others are not. For example, when you are sleeping, your exterior cameras can be activated based on the selected Mode, but your interior cameras will be inactive.

To select an Arlo Mode:

1.Launch the Arlo Secure App or log in to my.arlo.com.
2.Tap or click Dashboard.
3.Tap or click Arm Away, Arm Home, or Standby.

What are Locations in the Arlo Secure App and how do I use them?

Arlo Secure 4.0 enables you to add multiple locations using one account. If you have multiple devices in different areas, you can group your devices based on physical location, such as Home, Office, or Cabin locations. These Locations can also be shared to your friends.

Important reminders when setting up a Location:

• You must have at least one Location on your Arlo account. 
• Your device must belong to a Location upon installation.
• Make sure the Arlo Secure App is granted location access/permission on your mobile device’s application setting. 

Can I add a device to a Location?
Yes. You can add a device to any Location. In the Arlo Secure App, select the Location using the location switcher, then add the device. For more information, visit: How to add an additional Arlo device to an existing Arlo system

Note: Only the owner of the Arlo device and Location can add devices. Shared users cannot add a device to a shared Location. For more information, visit: What privileges do my friends have when I grant them access rights in my Arlo account?

Can I move a device from one Location to another? 
Yes. You can remove a device and add it to a different Location.

Note: You can only move Arlo Ultra, Arlo Pro, Arlo Pro 2, Arlo Pro 3, and Arlo Wire-Free cameras into a Location with a SmartHub or Base Station.

Can I delete a Location? 
Yes. Locations can be deleted but you must have at least one Location in your Arlo Secure App. You must also make sure that there are no devices in the Location prior to deleting. You cannot delete a Location with devices. 

How many Locations can I create in my Arlo account? 
You can set up as many Locations as you want on your Arlo account as long as it is in the same country the account is registered to. For example, if you have a US based account, you have to assign a US address to the Location.

What address should I use when defining my Location? 
You must use your exact physical address. The address will be used for Emergency Response. To learn more, visit: What is the Arlo Emergency Response feature and how does it work?

Does my Arlo Secure or Professional Monitoring plan apply to multiple Locations?
No. Arlo Secure and Professional Monitoring plans are per Location. Each Location in your Arlo Secure App requires a separate subscription for service.

How do I add, edit, or delete a Location in Arlo Secure App 4.0?

You can add different Locations in the Arlo Secure App (version 4.0). You can also edit or delete the Location.

Note: The address must be located in the same country where your Arlo account is registered.

To add a Location in the Arlo Secure App:

1.Launch the Arlo Secure App.
2.Tap 
3.Tap  next to LOCATIONS AND PLANS.
4.Enter a name for the Location (Home, Office, etc.).
5.Tap Continue.
6.Enter a physical address for the Location.
7.Tap Continue.
8.Select a time zone for the Location.
9.Tap Finish.

To edit a Location in the Arlo Secure App:

1.Launch the Arlo Secure App.
2.Tap 
3.Select the Location under LOCATIONS AND PLANS.
4.Tap Location Name, Address, or Location Settings and make the necessary edits.
5.Tap Save or <.

To delete a Location in the Arlo Secure App:

1.Launch the Arlo Secure App. 
2.Tap 
3.Select the Location under LOCATIONS AND PLANS.
4.Tap Delete Location.
5.Tap Remove to confirm.

How do I change the Location of my Arlo device on Arlo Secure 4.0?

You can change your Arlo device Location in the Arlo Secure App or on my.arlo.com. You need to have at least two Locations configured in your Arlo account to be able to change Locations. If you are moving a device to a new Location, create the Location first before moving devices. For more information, visit: How do I create, delete, or edit a Location in the Arlo Secure App?

To change the Location of your Arlo device on a web browser:

1.Log in to your account at my.arlo.com.
2.Click Settings.
3.Under Locations and Plans, select the Location name where the device is currently located.
4.Click Devices.
5.Select the device you want to change.
6.Click the camera name at the top of the screen.
7.Click Change Device Location.
Note: The Change Device Location option will only appear if you have two or more Locations.
8.Select the desired Location to move your device to.
Note: Make sure you have an active subscription in your Location. Moving devices may affect Modes and Rules.
9.Click Done.

To change the Location of your Arlo device on a mobile device: 

1.Launch the Arlo Secure App.
2.Tap 
3.Under Locations and Plans, select the Location name where the device is currently located.
4.Tap Devices.
5.Select the device you want to change.
6.Tap the camera name at the top of the Device Settings screen.
7.Tap the current Location name.
8.Select the new Location where you want to move the device to.
Note: Location options will only appear if you have two or more Locations. Make sure you have an active subscription in your Location. Moving devices may affect Modes and Rules.

What is the Dashboard on my Arlo Secure App and how does it work?

The Arlo Secure App Dashboard is customizable and allows you to add widgets for Arlo devices. Widgets can be added for Arlo devices such as Arlo Cameras, Arlo Video Doorbells, and Arlo All-in-One Sensors.

Dashboard widgets give you quick access to devices and information. You can choose your favorites from the library of widgets. Widgets display in the middle of the screen under Arm Away, Arm Home, and Standby.

For more information on widgets, visit: How do I add or remove a widget to the Dashboard in my Arlo Secure App?

The Dashboard also allows you to create and select a Location for your devices such as Home or Work. Each Location selected will have its own Dashboard. The Location name displays at the top of your Dashboard. You can select different Locations which have unique Dashboards for each Location you create. For more information, visit: What are Locations in the Arlo Secure App and how do I use them? and How do I create, delete, or edit a Location in the Arlo Secure App?

The Dashboard also provides access to different modes for your Arlo system that represent a different level of security. The security modes include:

 Arm Away

 Arm Home

 Standby

For more information on modes, visit: About Arlo Routines, Modes, Rules, and Automations

How do I add or remove a widget to the Dashboard in my Arlo Secure App?

Dashboard widgets give you quick access to the devices and information you need most. You can choose your favorites from the library of widgets.

Widget examples include:

• Camera cards for your Arlo Cameras and Video Doorbells
• Information cards for your Arlo All-in-One Sensors and other devices that show items such as open/close status, motion detection, water leak status, temperature, etc.

To add a widget for the first time:

1.Launch the Arlo Secure App.
2.Tap Dashboard.
3.Tap Add a Widget.
4.Select the device you want to create the widget for.
5.Tap Next.
6.Choose the widget for your device. Examples include: (Large or Small Camera Widget, Water, Temperature, Motion, Light, etc.)
7.Tap Next. The Dashboard with widget displays.

To add additional widgets:

1.Launch the Arlo Secure App.
2.Tap Dashboard.
3.Tap 
4.Tap 
5.Select the device you want to create the widget for.
6.Tap Next.
7.Choose the widget for your device. Examples include: (Large or Small Camera Widget, Water, Temperature, Motion, Light, etc.)
8.Tap Next.
9.Tap Done. The Dashboard with new widget displays.

To rearrange widgets:

1.Launch the Arlo Secure App.
2.Tap Dashboard.
3.Tap 
4.Tap and hold the widget, then drag and drop the widget to the desired location.
5.Tap Done. The updated Dashboard displays.

To remove a widget:

1.Launch the Arlo Secure App.
2.Tap Dashboard.
3.Tap 
4.Tap  on the widget you want to remove.
5.Tap Delete.
6.Tap Done. The Dashboard with removed widget displays.

Why does my Dashboard have no widgets on my Arlo Secure App?

The Dashboard is the main screen that displays when you open the Arlo Secure App. The Dashboard is fully customizable so that you can view the Arlo devices that matter most to you. The Dashboard setup is customized for each mobile device, and each Arlo account. 

Your dashboard setup is tied to both the Arlo Secure App instance on the mobile device where the setup took place and the Arlo account used to log in. If you set up your dashboard on your mobile device, and you log in on a different mobile device with an Arlo Secure App, your Dashboard on your different device will be empty. Similarly, if you log into a different account for your Arlo system, you will also see an empty dashboard. Your devices and other widgets will still be available in other areas such as Devices, Feed, Routines, etc.  

Similarly, if you uninstall the Arlo Secure App from your mobile device, or clear app data for the Arlo Secure App, the Dashboard setup will be lost on that device. 

You may also set up your Dashboard by visiting my.arlo.com.  

For more information, visit the following:  

How do I use the Feed in my Arlo account?

This article is for the Arlo experience with Feed. For the Arlo experience with Library, visit: How do I play videos from the library in my Arlo account?

The feed is where all your events, video recordings, snapshots and alerts are stored. You can use the filter and the calendar to find and view specific events. The number of days that your content is saved depends on your service plan.

For more information, visit: What are the available Arlo subscription plans and how much cloud storage is available?

Note: To ensure content is not permanently lost, download important files to your mobile device or computer. All content, including content marked as Favorite, is deleted based on the service plan that you subscribed to. Arlo Secure and Arlo Secure Plus plans store video history for 30 days. 

The following events can be shown in your Feed.

Camera Events

The following camera events can be shown in the feed depending on your Advanced Motion Detection setup. For more information about advanced motion alerts, visit: What are Arlo advanced motion alerts, and how do I set them up?

• Motion Detected 
• Person Detected 
• Vehicle Detected
• Animal Detected 
• Package Detected

To play videos from the feed:

1.Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com. 
2.Tap or click Feed. The most recent events are shown on the screen 
3.Tap or click the thumbnail of the video of the event that you want to view. 

Doorbell Events 

The following doorbell events will be shown in the Feed. 

• Calls 
• Missed Calls 
• Missed Messages 

Sensor Events 

Events created by the All-in-One Sensor will be shown as individual entries in the Feed.

Routine Events 

The following routine events will be shown in the Feed. 

• Mode changes 
• Schedule activation 
• Arrive/Leave activation 
• Automation activation 
• Manual enable or disable for any automation type 

For more information about Routines, visit: About Arlo Routines, Modes, Rules, and Automations and What are Arrive/Leave Automations and how do I set it up for my Arlo system?

Siren/Panic

The feed will create entries whenever Siren or Panic is activated or deactivated.

To delete entries in your Feed:

Swipe left on the feed entry that you want to delete, then tap the Delete icon. For more information, visit: How do I delete items from my Arlo Feed?

To filter Feed entries:

To select what type of feed entries are shown, visit: How to I filter events and video recordings in my Arlo Feed?

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