How to Set Up 2M Live for Windows 2M Live is the desktop app used to view your DVR cameras on and offsite.
This is valid for models: 2MT-5004, 2MT-5008, 2MT-5116, 2MT-7004, 2MT-7008, 2MT-7116
NOTE: MAC version does not support the P2P option, so your device will only be able to be viewed locally. If you are wanting to view your device from a different location from a MAC then the DVR will need to be port forwarded.
When you first open 2M live it will prompt for a username and password. By default, this is admin/123456. After the first login it is recommended that you change the password.
In order to add your device go to Resource Manage → Encoder. If the DVR is on the same network as your computer then it will appear under Device Online. It is possible to add the device if it will only be viewed locally, but if you are wanting to view the cameras from a different location then it will need to be added by P2P.
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In order to add a P2P device you will need to click on Add Device in the Managed Devices section. It will open another window, Device Edit. Change Way to Login to P2P Login.
Then it will prompt you to fill out the following information:
- Device Name → any name for the device
- P2P Account → Device ID
- Password → Unique Password given by device or configured by user
To find this information, we need to obtain it from the DVR menu, so you will need to make sure you are either in front of the DVR at time of set up or that you have saved the information somewhere. Go to Main Menu → App → P2P → Device ID and Password.
Once the device has been successfully added, to be able to view the cameras, go to back to the menu of 2M Live and click on Realtime Video. This will bring up the live view screen and all added devices will show on the right side of the screen. Click the DVR name and drag it onto the screen to show all camera views.
If only one or a few cameras are wanted in the view screen, then you can click on the plus sign to the right of the device name and it will show a list of cameras. You can click and drag a specific camera to the windows.
At the bottom of the screen you also will be able to edit the number of windows you would like to be open at a time.
How to Set Up 2M Live Pro/VSS Mobile
Troubleshooting
1. Terminal is not reading temperature at all
- Check that no exposed wires are touching each other at all
- Check that the module wires are connected correctly (blue/orange and brown/purple)
- Do a firmware repair by logging into the web page of the unit → Setup → System → Maintenance → Repair the firmware of forehead/wrist (depending on the model)
- If you choose to do a firmware repair, you will need to connect the unit to the network and make sure the unit and the model do not lose power or connection during the repair process. If they are disconnected in some way, there is a chance the module will not work anymore
2. The 2MTHFR-2M is constantly reading people walking by
- Check if the Face Detection Area is full screen or a specified area
- A full screen will pick up any face in the whole detection zone, so it is better to use a specified area
- Please also make sure that nothing is directly in front of or blocking the thermal sensor
3. Temperature is reading high
- Make sure there is nothing heated around the thermal sensor
- The 2MTHFR-2M is located on the top of the unit, so please make sure that it is not directed at any bright lights
4. 2M Station is showing a different time in notifications that the terminal is reading
- Make sure the Sync Mode = Sync with Latest Server Time
- Do not sync with computer time (this will show DST even though DST is disabled on the unit)
- Manually turn on DST (Daylight Savings Time)
How to Set Up 2M Guard
2M Guard is the phone app that we use for our NVR’s to view cameras from our phones offsite.
This app only works for models: 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16 and our IP cameras.
- Find the Register Code and/or QR Code for your DVR/NVR
- on NVR menu: Menu → System → Network → P2P OR Menu → Network → P2P
- on web menu: Setup → Network → P2P
2. Two ways to add a device onto the app:
- Star4Live
- directly on the app
Method 1: Adding Device Through Star4Live
- Go to https://www.star4live.com/login
- Click on Login if you already have an existing account or Sign Up if you do not
- Once you have logged in, click on Add and another window will pop up prompting for a Device Name and Register Code. Once all of the required information has been filled out, hit OK and your device should show up under My Cloud Devices.
- Once you have successfully added the device on Star4Live, open the app and log into your account using the same credentials that you created/used on star4live.com
- Go to Live View and tap the icon in the upper right corner to select a device
- Select the device you would like to view
- Start live view
Method 2: Adding Device Directly on the App
- When you first download the app it will prompt you to either Sign Up or Login
- Tap on Login if you already have an existing account or Sign Up if you do not
- Open up the app menu and go to Devices. This section shows all of the devices that have been added onto your account. To add another one, tap on Add at the top of the screen.
- You can choose to add the device by scanning the QR code or by manually inputting the Register Code. To move forward with either of these options, you will need to tap on Scan
- A screen will appear for you to scan a QR code. If you choose to scan this is where you will do it, but if you choose to manually enter the Register Code, tap on the edit icon on the bottom.
- Once all of the correct information has been filled out, hit the Save icon in the upper right corner.
- In order to see the cameras, open the app menu and tap on Live View
- At first, it will look blank. This is because we need to add the cameras to the windows. Tap on the Add icon in the upper right corner
- A list of your devices will appear. Select the one that you want to view and hit Start Live View on the bottom
- Now you can view your cameras on the go!
